Hollie Harris
Van Buren,AR
Summary
Adept at managing high-stakes financial transactions and fostering robust customer relationships, my tenure at Cadence Bank, NA, honed my expertise in money handling and customer service excellence. Demonstrated ability to enhance customer satisfaction and trust, coupled with a strong work ethic and fraud detection abilities, positions me as a valuable asset to any team. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
7
7
years of professional experience
Work History
Bank Teller
Cadence Bank, NA
02.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed deposits, loan payments, withdrawals; CD deposits and withdrawals.
- Trained vault teller and ATM custodian.
Store Manager
Dollar General
09.2017 - 11.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Education
Psychology -
Carl Albert State College
Poteau, OK12.2019
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Transaction Processing
- Listening and Comprehension
- Cash handling expertise
- Customer Needs Assessment
- Account updating
- Fraud Detection Abilities
- Strong Work Ethic
- Exceptional customer service
- Banking
- Honest and Dependable
- Customer Service
- Payment Processing
- Relationship Building
Timeline
Bank Teller
Cadence Bank, NA
02.2022 - Current
Store Manager
Dollar General
09.2017 - 11.2021
Psychology -
Carl Albert State College
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