Hollie Henson

Patient Service Representative

Gateway Diagnostic Imaging

06.2022 - 04.2024

Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Verified insurance eligibility and coverage for patients.
Entered patient demographic and insurance data into electronic medical record system.
Filed and maintained patient records in accordance with HIPAA regulations.
Managed patient registration process, confirming data accuracy and completeness.
Built and maintained positive working relationships with patients and staff.
Took copayments and compiled daily financial records.
Assisted patients in filling out check-in and payment paperwork.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Used RIS/EMR to schedule appointments.
Handled customer service inquiries in person, via telephone and through email.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Trained new staff on office processes and procedures.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Facilitated communication between patients and various departments and staff.
Responded to inquiries by directing calls to appropriate personnel.
Helped address patient complaints through timely corrective actions and appropriate referrals.

Patient Service Representative

Norman J. Dozier MD

06.2021 - 07.2022

Contacted insurance providers to verify insurance information and obtain billing/service authorizations.
Assisted patients in filling out check-in and payment paperwork.
Explained plans for treatment and payment options.
Compiled and reviewed medical charts.
Reviewed and corrected claim errors to facilitate smooth processing.
Used software system to manage provider schedules and keep calendar organized practice.
Facilitated communication between patients and various departments and staff.

Medical Receptionist

Abilene Spine And Joint/Integrated Pain Associates

06.2020 - 06.2021

Coordinated patient scheduling, check-in, check-out and payments for billing.
Used multiple software systems to manage provider schedules and keep calendar organized practice
Managed multi-line phone system and pleasantly greeted patients.
Scheduled various procedures and provided patient with detailed pre-op and post-op instructions.
Educate patients by providing medication and post-op information and instructions, answering questions.
Adhered to strict HIPAA guidelines to protect patient privacy.

Medical Assistant

Dr. Amita Kapu

06.2019 - 03.2020

Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Called and faxed pharmacies to submit prescriptions and refills.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Summary

Overview

Work History

Patient Service Representative

Patient Service Representative

Medical Receptionist

Medical Assistant

Education

High School Diploma -

Skills

Timeline

Patient Service Representative

Patient Service Representative

Medical Receptionist

Medical Assistant

High School Diploma -

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