Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Hollie Hoskins

New Market,TN

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Leader/Bartender/Server

Fords Garage
04.2016 - Current

Shift Leader/Bartender/Corporate Trainer/Server

Fords Garage
04.2016 - Current


  • Trained new employees and delegated daily tasks and responsibilities.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Highly trained on expo ensuring food gets out quickly, and with a nice presentation.

Server/ Server Trainer/ Shift Leader

Mimi's Cafe
02.2012 - 04.2016
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Inspected dishes and utensils for cleanliness.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Diploma -

Bloomingdale High School
Valrico, FL
05.2000

Skills

  • Team Leadership
  • Decision-making capabilities
  • Customer Service Management
  • Team motivation
  • Staff Training and Development
  • Cash Handling
  • Positive Attitude
  • Staff Supervision
  • POS System Operation
  • Flexible Schedule

Certification

Food Handling

Timeline

Shift Leader/Bartender/Server

Fords Garage
04.2016 - Current

Shift Leader/Bartender/Corporate Trainer/Server

Fords Garage
04.2016 - Current

Server/ Server Trainer/ Shift Leader

Mimi's Cafe
02.2012 - 04.2016

Diploma -

Bloomingdale High School

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Hollie Hoskins