Hi, I’m
Hollie Huff
New Berlin,NY
Summary
A seasoned professional with extensive experience in multiple disciplines, including 6 years in pharmaceutical manufacturing and 9 years in supply chain management. Well accustomed to working in high volume, rapidly changing, fast paced environments, as well as effectively performing under pressure to tight deadlines and schedules. A proven leader who leverages expertise in vendor management, inventory management and managing supplier relationships. Seeking a challenging role to optimize supply chain operations and reduce costs while maintaining high levels of consumer satisfaction.
Overview
19
years of professional experience
Work History
Preferred Mutual Insurance
Business Services Specialist
05.2022 - 01.2024
Job overview
- Respond to customer and team member queries in a timely and accurate way, via phone, email or chat.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product, service and operating system changes.
- Investigated and resolved billing discrepancy concerns
- Implemented and developed customer service training processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Preferred Mutual Insurance
Business Services Representative
02.2020 - 05.2022
Job overview
- Manage high volume incoming phone calls. Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep detailed records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Glen Highland Farm
Administrative Assistant
09.2015 - 02.2020
Job overview
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Scheduled office meetings and client appointments for staff teams.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
DogWatch Of Upstate NY
Office Manager
06.2014 - 09.2015
Job overview
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed office operations while scheduling appointments for customers
- Reported to senior management on organizational performance and progress toward goals.
Chobani
Purchasing Agent
02.2011 - 06.2014
Job overview
- Participated in vendor audits as part of the supplier qualification process, ensuring adherence to quality standards and regulatory requirements.
- Developed and incorporated a Vendor Managed Inventory (VMI) management tool to monitor purchase orders and consumables in both NY and ID locations.
- Collaborated with brand managers and cross-functional teams to identify opportunities for cost reduction and efficiency improvements in the supply chain
- both NY and ID locations
- Utilized Kanban to optimized working capital by implementing just-in-time inventory practices, reducing excess stock holding costs. Utilized
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
Covidien
Packaging Team Leader
12.2004 - 01.2010
Job overview
- Observed packing operations to verify conformance to specifications.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Devised, updated and implemented standard operating processes and procedures to streamline operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Collected, arranged, and input information into MainFrame database system.
- Kept products within tight tolerances by maintaining strict compliance with CGMP guidelines and FDA regulations
- Enforced 5s program to successfully increase line efficiency and reducing likelihood of employee accidents
Education
Booneville High SchoolBooneville, AR
High School Diploma
05.1999
Skills
- Microsoft Office
- Data Management
- Order documentation
- Product Knowledge
- Quality Assurance Controls
- Process Improvement
- Order and Refund Processing
- Work Prioritization
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Services Specialist
Preferred Mutual Insurance
05.2022 - 01.2024
Business Services Representative
Preferred Mutual Insurance
02.2020 - 05.2022
Administrative Assistant
Glen Highland Farm
09.2015 - 02.2020
Office Manager
DogWatch Of Upstate NY
06.2014 - 09.2015
Purchasing Agent
Chobani
02.2011 - 06.2014
Packaging Team Leader
Covidien
12.2004 - 01.2010
Booneville High School
High School Diploma
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