Hollie Johnson
Denmark,USA
Summary
With over 10 years of experience as a Cadence EPIC Application Analyst and an additional 5 years as a Mychart EPIC Application Analyst, I bring extensive expertise in the field. I hold certifications in Cadence, Mychart, Prelude, and Grand Central, demonstrating a comprehensive understanding of these systems and their functionalities. Throughout my career, I have successfully implemented and optimized these applications, ensuring seamless operations and improved patient care. Strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams make me a valuable asset in driving efficiency and enhancing the overall performance of healthcare organizations.
Overview
13
13
years of professional experience
Work History
Application Analyst 2 – Cadence/Mychart/Prelude/Grand Central
ThedaCare
Appleton, WI, USA
11.2018 - Current
- Collaborated effectively with Affiliate partners and IT teams to achieve objectives.
- Skilled in constructing Decision Trees with pertinent rules.
- Coordinated efforts to improve scheduling processes within key outpatient specialty areas.
- Optimized process management for seamless Mychart scheduling support.
- Manage small to medium projects using Project Insight and ServiceNow.
- Data Courier analyst in rotation and also on Upgrades
- Participated in BCA Web Data Entry deployment.
- Contributed to the enhancement efforts towards upcoming August and November 2024 systems upgrade.
- Navigated complex healthcare environments with ease, understanding industry-specific challenges and providing targeted solutions through expertise in Epic Cadence functionality.
- Demonstrated adaptability in meeting diverse client requirements through custom configuration of Epic Cadence modules.
Clinical Systems Analyst – Cadence/Prelude/Grand Central
UW Health
Madison, WI, USA
11.2016 - 11.2018
- Enhanced skills by earning Grand Central and Prelude certification.
- Part of Upgrade 2017 project, go live October 2017
- Optimized processes through effective visit type and block creation.
- Supported go-live events for new clinical and departmental launches.
- Familiar with EAF, DEP, PRC and SER creation and management
- Partnered with Operations team to enhance workflow efficiency.
- Played an essential role in creating decision trees and associated rules for improved appointment management.
- Provided 24/7 on call support as needed
- Conducted thorough testing of all system updates before deployment, ensuring minimal disruptions to daily operations.
EPIC IT Analyst – Cadence
Bellin Health
Green Bay, WI, USA
12.2014 - 11.2016
- Certified as a Cadence Analyst and familiar with Acute and Ambulatory workflows
- Meeting facilitator for SER Improvement process
- SER Coordinator for all modules, communicating and implementing changes to both manual and import spreadsheet process
- Member of both Ambulatory and Revenue Cycle Sprint process which allows for rapid response to small enhancement projects under 40 hours but outside of normal operational defects
- Trained in Data Courier with appropriate Security
- Participated in department go-lives
- Provide daily support to modify provider templates, create visit types, create and modify Workqueues and update visit type modifiers
IS Customer Support Analyst
AWI Staffing (Schreiber Foods)
Green Bay, WI, USA
02.2013 - 11.2014
- Responsible for providing support to partners in both office and manufacturing environments
- Assisted users with mobile phones including Blackberries and iPhones
- Utilized Service Desk Express to track incidents
- Revised Help Desk Checkout processes to increase efficiency and communication
IT Process Coordinator, Service Desk
Deluxe Entertainment Services Group
Burbank, CA, USA
11.2011 - 12.2012
- Senior Service Desk Technician responsible for mentoring Junior staff both in Burbank and off-shore in Bangalore
- Training Coordinator for all new IT employees in Track-it and standard Service Desk processes and procedures
- Responsible for Knowledge Management for IT Operations department
- Reviewed, requested and managed process of publishing knowledge for use by the Service Desk
- Designed and deployed new processes to increase Service Desk productivity, accuracy and First Contact Resolution
- Support environment included both Mac and PC users, iPhones, Blackberries and iPads
- Assisted the IT Director of Operations with improving and standardizing the evolving Service Desk from a desktop supported oriented support model to a phone and remote support model
- Contributed to various projects as the Service Desk Representative including HRIS, O365 and transitioning new business units to consolidated Service Desk
Education
B.A. - History
University of Wisconsin – Parkside
01.2003
Skills
- Customer support
- Application integration
- Business process improvement
- Application analysis
- Incident management
- Requirements gathering
- Epic certification
- Issue resolution
Timeline
Application Analyst 2 – Cadence/Mychart/Prelude/Grand Central
ThedaCare
11.2018 - Current
Clinical Systems Analyst – Cadence/Prelude/Grand Central
UW Health
11.2016 - 11.2018
EPIC IT Analyst – Cadence
Bellin Health
12.2014 - 11.2016
IS Customer Support Analyst
AWI Staffing (Schreiber Foods)
02.2013 - 11.2014
IT Process Coordinator, Service Desk
Deluxe Entertainment Services Group
11.2011 - 12.2012
B.A. - History
University of Wisconsin – Parkside