Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hollie Johnston

North Tonawanda,NY

Summary

Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 1.5 years of aviation experience.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Line Service Technician

Calspan Air Services
05.2022 - Current
  • Adjusted equipment and troubleshot issues.
  • Documented all operations and managed communication with team members.
  • Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
  • Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
  • Skilled at working independently and collaboratively in team environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Maintained clear and clean ramp, building and customer areas.
  • Coordinated and distributed exposure and contamination control procedures.
  • Refueled aircrafts using single point nozzles, and hand held nozzles. 100LL and Jet-A .
  • Marshalled aircrafts to designated parking .
  • Worked effectively in fast place environments.
  • Followed proper TSA regulations
  • Drove fuel trucks, hydrant carts and stationary carts to complete work.
  • Handled aviation fuel and chemicals with correct procedures and quality control standards.
  • Fueled airline equipment according to exact work orders.
  • Completed documentation for work completed and fuel transferred or materials used.
  • Helped team coordinate smooth and safe aircraft movement.
  • Operated tugs, shuttles and other ground service equipment.
  • Delivered ground support and service for different air carriers coming through airport.
  • Supported flight safety by completing de-icing work.

CSA

Delta Sonic
10.2021 - 02.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales and customer satisfaction through personalized servicing.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Concession Stand Worker

Ransomville Speedway
04.2017 - 09.2021
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained clean, organized workspace according to operational standards.
  • Consistently provided friendly service to promote better customer engagement.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Used cash register to tender change and process cash and credit card payments.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Managed refreshment stand and food concessions at public gatherings.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Prepped food items for later use to save staff time during busy hours.
  • Responded to customer complaints to help resolve issues.
  • Cooked and packaged large batches of food prepared to order or kept hot until needed.
  • Loaded perishable items into climate-controlled coolers to prevent food spoilage.
  • Prepared food orders within 2-3 minute period.
  • Trained 7 new employees and volunteers to operate cash register and properly prepare food.
  • Created custom orders based on customer dietary preferences and dietary restrictions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Donut Finisher

Donut Kraze
08.2020 - 05.2021
  • Prepared and produced quality products to meet or exceed customer and company expectations.
  • Kept workstation and area around workstation neat and clean.
  • Rotated product in coolers and freezers according to FIFO processes.
  • Baked, decorated and displayed donuts per guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained composure and work quality while under stress.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Followed food safety practices and sanitation guidelines.
  • Prepared sandwiches, soups and other specialty items according to customer specifications.
  • Trained new staff on food preparation and safety procedures.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Removed trash and cleaned kitchen garbage containers.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Assisted in setting up and breaking down kitchen stations.
  • Stocked and rotated food items according to expiration dates.
  • Pushed, pulled and transported large loads and objects.
  • Lifted and carried heavy materials.
  • Maintained high personal grooming standards and uniform presentation.
  • Monitored food temperature, discarding items not stored correctly.

Dietary Aide

The McGuire Group
11.2019 - 08.2020
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Monitored food safety and sanitation standards in food service areas.
  • Followed all protocol during COVID-19 Pandemic.

Education

High School Diploma -

Niagara-Wheatfield Senior High School
Sanborn, NY
06.2019

Skills

  • Towing Aircraft
  • Aircraft Fueling
  • General Aviation
  • TSA Regulations
  • Active Learning
  • Flexible and Adaptable
  • Dependable and Responsible

Timeline

Line Service Technician

Calspan Air Services
05.2022 - Current

CSA

Delta Sonic
10.2021 - 02.2022

Donut Finisher

Donut Kraze
08.2020 - 05.2021

Dietary Aide

The McGuire Group
11.2019 - 08.2020

Concession Stand Worker

Ransomville Speedway
04.2017 - 09.2021

High School Diploma -

Niagara-Wheatfield Senior High School

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Hollie Johnston