Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Hollie Lanphier

Conroe

Summary

Experienced Hospital Manager with a proven track record in overseeing operations across multiple healthcare facilities. Expertise in strategic planning, financial management, and process improvement has led to enhanced operational efficiency and increased patient satisfaction. Demonstrated ability to lead and manage diverse healthcare teams effectively. Dynamic Hospital Operations Manager experienced in supervising veterinary staff and streamlining daily operations. Skilled in client communication and conflict resolution, dedicated to fostering teamwork and ensuring regulatory compliance to enhance patient care. Detail-oriented professional specializing in financial oversight and inventory control within veterinary practices. Committed to maintaining operational efficiency and delivering exceptional customer service through effective staff training and compliance with health regulations. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

16
16
years of professional experience

Work History

Hospital operations manager

Vetco Total Care
Houston
07.2020 - Current
  • Managed three locations at the same time off and on for the past five years.
  • Managed daily operations of veterinary hospital ensuring efficient workflow.
  • Supervised veterinary staff, fostering teamwork and effective communication.
  • Implemented inventory control systems to maintain medical supplies and equipment.
  • Coordinated client communications, scheduling appointments, and follow-ups.
  • Developed training programs for new employees to enhance skills and knowledge.
  • Ensured compliance with health regulations and safety standards in hospital practices.
  • Promoted customer service excellence through staff engagement and training initiatives.
  • Maintained accurate records of patient treatments and medications administered.
  • Resolved conflicts between employees or customers in a professional manner.
  • Reviewed inventory levels of supplies and medications needed for the practice, ordered as necessary.
  • Ensured compliance with state and federal regulations related to animal health care standards.
  • Created marketing campaigns to promote services offered at the practice.
  • Provided customer service support by addressing questions or concerns from pet owners regarding their pets' treatments or diagnoses.
  • Assisted in training new staff members on hospital protocols and procedures.
  • Monitored financial performance of the hospital by tracking expenses, preparing budgets, and monitoring accounts receivable and payable activities.
  • Conducted regular reviews of employee performance to ensure quality standards were met.
  • Coordinated with veterinarians, technicians, and other medical personnel to provide quality care for patients.
  • Managed the daily operations of a veterinary hospital, including scheduling appointments and managing staff.
  • Advised clients on preventative healthcare options available through the practice.
  • Responded promptly to emergency situations such as animal injuries or illnesses requiring immediate attention.
  • Organized continuing education programs for employees to keep up-to-date on latest developments in veterinary medicine.
  • Maintained records management system to process personnel information and produce reports.
  • Recruited, hired and trained new medical and facility staff.

Senior Veterinary Technician

Hooves And Paws
Helotes
06.2009 - 07.2020
  • Assisted veterinarians in diagnosing and treating various animal conditions.
  • Monitored vital signs and anesthesia levels during surgical procedures.
  • Administered medications and vaccinations according to prescribed protocols.
  • Educated pet owners on proper care and treatment options for their pets.
  • Maintained accurate medical records and updated patient information regularly.
  • Trained junior veterinary technicians on best practices and clinic procedures.
  • Coordinated with team members to ensure smooth clinic operations daily.
  • Managed inventory of medical supplies and ordered necessary items efficiently.
  • Assessed the condition of animals upon arrival at the clinic or hospital and recognized symptoms of illness or injury.
  • Took radiographs of animals under the direction of a veterinarian.
  • Ordered supplies necessary for the operation of the clinic and hospital as directed by management.
  • Provided nursing care for hospitalized animals, including wound cleaning and bandaging, administering medications, monitoring vital signs and providing supportive therapy.
  • Provided client education about disease prevention programs available through the clinic and hospital.
  • Administered medication orally or by injection to animals according to veterinarian instructions.
  • Gave injections under direct supervision from a veterinarian when required.
  • Performed laboratory tests such as fecal examinations, urinalysis, blood counts and skin scrapings.
  • Assisted veterinarians in performing medical treatments, such as vaccinations and minor surgical procedures.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Prepared and reviewed records and consent forms.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Operated anesthesia, oxygen and monitoring equipment.

Education

High School Diploma -

Spring High School
Spring, TX
05-1994

Skills

  • Financial management
  • Inventory oversight
  • Operational efficiency
  • Client communication
  • Customer service
  • Regulatory compliance
  • Inventory management
  • Staff training
  • Team leadership
  • Conflict resolution
  • Performance evaluation
  • Scheduling coordination
  • Emergency response
  • Record keeping
  • Quality assurance

Affiliations

  • Outside of work I love to be outdoor with our 3 dogs, ride horses and spend time with family.

Timeline

Hospital operations manager

Vetco Total Care
07.2020 - Current

Senior Veterinary Technician

Hooves And Paws
06.2009 - 07.2020

High School Diploma -

Spring High School

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