Hollie Ludwig

• Prepare and send reports, letters, invoices, and associates documents to both clients and insureds.
• Manage invoicing files at appropriate intervals.
• Set up and manage new claims files upon assignment.
• Provide administrative support to a core group of adjusters.
• Use industry software to manage active claim files.
• Ensure data management systems are updated in a timely fashion.
• Manage daily schedule to allow time for all required job duties.

• Compared recently sold area properties to determine competitive market prices.
• Promoted sales of properties through advertisements, open houses and online advertising platforms.
• Arranged for inspections and surveys of sold properties.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
• Wrote contracts to outline sales and purchases of properties.
• Advised and informed prospective clients on current market activities and conditions.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.

• Prepared contracts and other documents for listings, purchases, and leases.
• Create listings on Multiple Listing Services (MLS).
• Communicating with clients to provide updated listings, pricing information, and offers throughout transaction.
• Coordinated with title companies, lenders, inspectors throughout escrow to ensure a smooth transaction.
• Ensured all documents were signed and filed appropriately, in accordance with TREC requirements.
• Provided training to new agents joining the brokerage.
• End of year transaction reviews for all sponsored agents, in preparation for tax documents.
• General office duties, including answering phones and emails; restocking necessary office supplies; receiving clients, agents, and other visitors into the office; creating and sending mailer campaigns; creating spreadsheets and templates for sponsored agents.

I spent 3 1/2 years at home with my son and my goddaughter.

• Calculated quotes and educated potential clients on insurance options.
• Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
• Upsold additional products and services after identifying customer needs and requirements.
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Obtained underwriting approval by completing application for coverage.
• Supported sales, brokers, consultants, and underwriters in marketing and sales activities.