Hollie Maund
Greenup,KY
Summary
Dedicated and compassionate counselor/case manager with 5 years of experience in providing impactful support to individuals in need. Proven expertise in conducting comprehensive assessments, developing and implementing effective treatment plans, and delivering evidence-based counseling services. Adept at fostering strong therapeutic alliances through empathetic communication and active listening. Skilled in crisis intervention, conflict resolution, and collaborative care coordination within multidisciplinary teams. Demonstrated commitment to client advocacy, ensuring access to necessary resources and services. Possesses excellent organizational and time management abilities, consistently managing caseloads efficiently. Continuously seeks professional development to stay abreast of evolving industry trends and best practices. Ready to contribute a history of successful outcomes to a dynamic counseling or case management role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager (QMHS)
Community Action Committee of Pike County
Piketon, OH
05.2021 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Compiled reports on cases and submitted them to supervisors as required.
- Monitored client progress through regular follow-up contacts.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in professional development activities related to case management best practices.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Transitioned clients to different providers based on progress or needs.
- Established and maintained relationships to meet community needs and avoid service duplication.
Counselor (AOD)
Southern Ohio Premier Recovery
McDermott, OH
09.2020 - 04.2021
- Conduct comprehensive assessments to identify clients' alcohol and drug-related issues and formulate individualized treatment plans.
- Provide individual and group counseling sessions to address emotional, behavioral, and psychological aspects of substance abuse.
- Implement evidence-based therapeutic interventions to facilitate recovery and prevent relapse.
- Develop and deliver educational programs on the risks and consequences of alcohol and drug abuse.
- Collaborate with interdisciplinary teams to create and adjust treatment plans based on clients' progress.
- Maintain accurate and confidential client records, ensuring compliance with relevant laws and regulations.
- Prepare reports on clients' progress and treatment outcomes for internal and external stakeholders.
- Respond promptly to crises or emergencies related to substance abuse, providing immediate support and intervention.
- Advocate for clients' needs and coordinate with other healthcare professionals to ensure comprehensive care.
- Assist clients in accessing additional resources and support services to enhance their recovery journey.
- Stay informed about relevant laws, regulations, and ethical standards in the field of addiction counseling.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Counseled clients on available resources within the community that could help meet their needs.
Counselor
Scioto Family and Behavioral Medicine
Portsmouth, OH
01.2019 - 02.2020
- Conducted individualized assessments to evaluate clients' substance abuse issues and mental health needs upon entry into the outpatient treatment program.
- Facilitated individual and group counseling sessions, utilizing evidence-based therapeutic interventions to address emotional, behavioral, and psychological challenges related to substance abuse.
- Collaborated with clients to develop and implement personalized treatment plans, setting achievable goals for recovery.
- Monitored and documented clients' progress regularly, adjusting treatment plans as necessary to ensure optimal outcomes.
- Provided psychoeducation on the dynamics of addiction, relapse prevention strategies, and coping skills to empower clients in their recovery journey.
- Worked closely with a multidisciplinary team to ensure comprehensive and coordinated care for clients.
- Maintained accurate and confidential client records, adhering to all legal and ethical standards.
- Conducted crisis interventions promptly, providing support and stabilization during emergency situations.
- Participated in case conferences and treatment planning meetings to contribute insights and collaborate on holistic client care.
- Stayed current on advancements in addiction counseling, attending training sessions and workshops to enhance professional knowledge and skills
Counselor/Case Manager
Cardinal Treatment Center
Portsmouth Ohio , OH
- Conducted in-depth intake assessments to evaluate clients' needs, systematically identifying factors affecting their overall well-being.
- Developed and implemented individualized case management plans in collaboration with clients, ensuring alignment with their unique circumstances and objectives.
- Provided empathetic and client-centered support throughout the intake and assessment processes, fostering a trusting and collaborative relationship.
- Coordinated and led case conferences with interdisciplinary teams, collecting insights to formulate comprehensive care plans for clients.
- Conducted ongoing assessments to monitor client progress and made timely adjustments to case management plans as needed.
- Assisted clients in navigating and accessing community resources, social services, and support networks relevant to their situations.
- Maintained accurate and current client records, adhering to confidentiality standards and regulatory requirements.
- Served as a liaison between clients and external service providers, advocating for clients' needs and ensuring seamless coordination of care.
- Collaborated with healthcare professionals, social workers, and other stakeholders to ensure a holistic and integrated approach to client care.
- Facilitated effective communication and information exchange between clients and relevant service providers.
- Participated in continuous training programs to stay abreast of best practices, ethical standards, and pertinent laws in the field of case management.
Education
Some College (No Degree) - Social Work
Sinclair Community College
Dayton, OH2017
Bachelor of Social Work
Walden University
Minneapolis, MNSkills
- Community Outreach
- Client Advocacy
- Needs Assessment
- Performance Tracking
- Group Therapy
- Case Management
- Discharge Planning
- Care Coordination
- Patient Support
- Community Resources
- Direct Patient Care
- Case Management Tracking
- MS Office
- Organization and Multitasking
- Documentation Proficiency
- Crisis Intervention
- Conflict Resolution
- Documentation and Reporting
- Patient Assessment
- Resource Management
- Home Visits and Inspections
- Family Education Programs
- Court Mandated Reporter
- Case Planning
- Problem-Solving
Affiliations
Educational Workshops:
- Continuous education through Heisel and Associates, Ebased Academy and other CEU programs.
Multicultural Sensitivity Training:
- Participation in workshops or training sessions focused on cultural competence and diversity awareness.
Community Outreach:
- Engagement in community outreach programs or initiatives aimed at raising awareness of mental health issues and available resources. Worked the mobile hygiene units, provide homeless with food and clothing.
Certification
Certifications and Training:
- CDCA
- QMHS II
- Social Service Assistant Certification
- Re-entry Preparation Certification
- Customer Service Specialist
- Community and Social Service Specialist
- CPR
- First AIDE
- Certified Tutor in Basic Literacy
Accomplishments
- Society Kappa - Honor Society
- Deans List 2017-2019 (Sinclair Community College)
References
- Flash Phipps PhD/PCC-S/NCC-740-464-4405
- Cindy Justice LISW- 740-464-8985
- Shawn Stratton- 740-250-1335
***More References Avialble Upon Request
Timeline
Case Manager (QMHS)
Community Action Committee of Pike County
05.2021 - Current
Counselor (AOD)
Southern Ohio Premier Recovery
09.2020 - 04.2021
Counselor
Scioto Family and Behavioral Medicine
01.2019 - 02.2020
Counselor/Case Manager
Cardinal Treatment Center
Some College (No Degree) - Social Work
Sinclair Community College
Bachelor of Social Work
Walden University
Certifications and Training:
- CDCA
- QMHS II
- Social Service Assistant Certification
- Re-entry Preparation Certification
- Customer Service Specialist
- Community and Social Service Specialist
- CPR
- First AIDE
- Certified Tutor in Basic Literacy
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