Summary
Overview
Work History
Education
Skills
References
Timeline
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Hollie McClellan

Salem,OR

Summary

The gaps inbetween my work history is due to the fact I was married with a family and stayed home majority of my years, with our recent separation, I am looking to begin work again. Thank you so much for your time reading this.

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.

Overview

13
13
years of professional experience

Work History

Bartender

sassy onion
Salem, OR
07.2021 - 08.2022
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Assisted in setting up the bar for service shift.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided drink suggestions to customers based on their preferences.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.

Restaurant Hostess

Sassy Onion
Salem, OR
07.2020 - 08.2022
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted customers and escorted them to their tables.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Greeted guests and sat customers at tables or in waiting areas.

Food Runner, Hostess, Dishwasher

Markum Inn
, OR
01.2010 - 01.2013
  • Assisted servers in setting up tables for guests.
  • Replenished water glasses, bread baskets, condiments and other necessities during meal service.
  • Helped maintain organization of walk-in coolers and freezers according to health department regulations.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Provided assistance with clearing plates from tables after meals were completed.
  • Greeted and welcomed customers as they arrived at the restaurant.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
  • Conducted regular checks on tables to offer additional services and ensure customer satisfaction.

Education

High School Diploma -

Molalla High School
Molalla, OR
06-2011

Skills

  • Food Running
  • Menu Memorization
  • Beverage Preparation
  • Suggestive Selling
  • Basic accounting
  • Food Preparation
  • Cashier

References

References available upon request.

Timeline

Bartender

sassy onion
07.2021 - 08.2022

Restaurant Hostess

Sassy Onion
07.2020 - 08.2022

Food Runner, Hostess, Dishwasher

Markum Inn
01.2010 - 01.2013

High School Diploma -

Molalla High School

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Hollie McClellan