Hollie Mills
Colorado Springs,CO
Summary
Hardworking employee with 14 years experience in customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Readiness NCO
Colorado Army National Guard
Colorado Springs, CO
07.2022 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently complete high stress training
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Administrative Clerk
Colorado Army National Guard
Colorado Spring, CO
01.2019 - 07.2022
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Organized and maintained filing systems both electronically and manually.
- Performed data entry duties to update client information in databases.
- Ensured compliance with applicable laws, regulations and policies of the organization.
- Resolved customer complaints in a timely manner.
- Provided administrative support to the Unit and Command Team.
- Generated monthly trackers to ensure that all administrative requirements were completed in a timely manner
Supply Clerk
Colorado Army National Guard
Various, CO
10.2009 - 12.2018
- Maintained accurate records of inventory, stock levels and shortages
- Received, labeled and stored incoming products in the appropriate locations within the supply room.
- Managed inventory control system to track all shipments and deliveries, to include setting up a new Army Accountability system.
- Ensured proper documentation was completed for all orders, high end equipment and items requiring special attention and storage.
- Developed reports on inventory levels, stock shortages and other related activities.
- Performed regular cycle counts to verify accuracy of inventory data in the computer system.
- Created purchase orders for new stock based on current stock levels and forecasted demand.
- Resolved discrepancies between physical count and computer inventory records.
Education
Advanced Leadership Course
Camp Parks, CA03-2024
42A (Administrative Clerk) School
Camp Parks, CA11-2019
92Y (Supply Operations) School
Fort Lee10-2010
High School Diploma -
Ponderosa High School
Parker, CO05-2009
Associate in Business Management -
Southern New Hampshire University
Hooksett, NHSkills
- Excellent Communication
- Written Communication
- Verbal Communication
- PPE use
- Organization
- Calm Under Pressure
- Cultural Awareness
- Troubleshooting
- Dependable and Responsible
- Analytical Thinking
- Computer Skills
- Public Speaking
- Supervision and leadership
- Project Planning
- Shipping and receiving
- Invoice Verification
- Demand forecasting
- Logistics Operations
- Quality Control
- Requirements Planning
Accomplishments
- Numerous military awards
- Highest GPA in the Advanced Leaders Course
References
References available upon request.
Timeline
Readiness NCO
Colorado Army National Guard
07.2022 - Current
Administrative Clerk
Colorado Army National Guard
01.2019 - 07.2022
Supply Clerk
Colorado Army National Guard
10.2009 - 12.2018
Advanced Leadership Course
42A (Administrative Clerk) School
92Y (Supply Operations) School
High School Diploma -
Ponderosa High School
Associate in Business Management -
Southern New Hampshire University
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