Hollie Morris-Reames
Portage,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Food and Beverage Manager
Greenleaf Hospitality Group
12.2022 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maximized profitability by analyzing cost structures and adjusting pricing strategies accordingly.
- Resolved guest complaints with proactive solutions to enhance overall dining experience.
- Implemented staff training programs for improved service quality and customer satisfaction.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Managed bar and wait staff and directed hiring program.
Front Office Assistant/Surgery Scheduling Coordinator
Oakland Drive Pediatric Dentistry
06.2018 - 07.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
Medical Administrative Assistant
Trestlewood Pediatrics
09.2014 - 04.2018
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
Education
Bachelor of Science - Industial And Organizational Physcology
University of Phoenix
Tempe, AZ09-2027
Skills
- Labor management
- Problem-solving
- Conflict resolution
- Training and onboarding
- Customer service
- Employee performance evaluations
- Team leadership
- Excellent communication
- Staff supervision
- Critical thinking
- Data Analysis
- Multitasking
Timeline
Food and Beverage Manager
Greenleaf Hospitality Group
12.2022 - Current
Front Office Assistant/Surgery Scheduling Coordinator
Oakland Drive Pediatric Dentistry
06.2018 - 07.2022
Medical Administrative Assistant
Trestlewood Pediatrics
09.2014 - 04.2018
Bachelor of Science - Industial And Organizational Physcology
University of Phoenix
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