HOLLIE MULLINS
Columbus,MS
Summary
Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette.
Overview
12
12
years of professional experience
Work History
Treatment Coordinator
Smile Doctors Orthodontist
03.2023 - Current
- Provided excellent customer service to create positive experiences and build patient trust.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Explained treatment choices to patients and helped determine best options.
- Performed in team leader capacity and organized all treatment and placement activities.
- Included family members and support system in patient treatment planning.
- Laid out potential payment plans for patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Created social media content with consistent content and tone.
- Wrote social media content to increase engagement with customers.
Manager
Scrubs Elite
03.2022 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Uphold state and federal rules regarding, wages, work hours and equal employment opportunities
- Set up key performance indicators (KPIs)
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Resource Analyst
Alfa Insurance Corporation
03.2018 - 03.2022
- Perform analysis of insurance policy pricing to ensure customers are competitive and are receiving the best premium rates
- Support new product development and assist with budgeting process of insurance
- Ensure to increase efficiency within customer teams to identify modes to enhance process
- Review, evaluate, and bind insurance policies
- Ensure adherence with all contractual requirements
- Supervise contacts along with insurance program suppliers
- Coordinate renewal of insurance program and ensure customer is satisfied with insurance coverage and premium amount
Client Services
Hyatt Hotel
07.2017 - 03.2018
- Welcomed guest to the hotel upon check-in and recommended additional services or amenities after finding out about travel plans
- Respond to guest complaints and concerns about the condition of the room by communicating with housekeeping or reassigning rooms to the guest
- Operate computer reservation system and update information as rooms are assigned, reserved, and vacated
- Coordinated large group reservations and assigned blocks of hotel rooms together for people involved in weddings or family events
- Expert skills in providing great customer service and exceeding the guest' expectations for the service at the hotel
Customer Service Representative
Alfa Insurance Corporation
05.2016 - 03.2018
- Provide excellent customer service by assisting client's to resolve issues or complaints, make payments, discuss promotional offers, or customizing a plan personalized and tailored to the client's needs
- Solicit sale of new or additional services or products
- Review insurance policy terms in order to determine whether a particular loss is covered by insurance
- Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving
- Resolve customers' service or billing complains by performing activities such as exchange merchandise, refunding money, and adjusting bills
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
Property Damage Claims Adjuster
ACCC Insurance Company
07.2015 - 04.2016
- Investigate and resolve accident liability exposures
- Negotiate liability exposures and subrogate claimant carriers on behalf of policyholders
- Educate and inform the insureds on their policy and claims process
- Organized and prioritized time sensitive projects and claims, including total loss vehicle claims and catastrophe claims
- Tracked and complied performance measurement data for reporting to higher management
- Applied policy provisions when appropriate and recommended denial of coverage in cases of fraud or policy exclusion
- Developed a strong understanding of legal issues and application of provisionary policy language to an array of claims issues
Manager
Elite Team Sports
09.2014 - 04.2015
- Managed the daily operations including monthly sales in excess of $15K
- Interviewed potential employees and developed marketing strategies to bring in new clients/customers
- Increased monthly sales by over 25% and reached a 95% satisfaction rate
Personal Assistant
Trendsetters Styling Salon & Consignment
01.2012 - 12.2014
- Responsibilities included overseeing daily activities in the consignment shop, scheduling appointments, decorating, and cleaning
- Designed and implemented in-store marketing promotions for festivals and events
- Developed excellent interpersonal skills through numerous customer service situations
Scale Attendant
Steel City Recycling
12.2013 - 09.2014
- Conducted financial transactions by preparing and processing various accounts in excess of $10K
- Maintained records and accountability of data pertaining to receiving, storing, and distributing materials
- Analyzed and documented daily work data
Scale Attendant
Steel Dynamics
03.2013 - 12.2013
- Recorded weights of trucks to ensure that the vehicles are in compliance with the specifications provided by the company
- Maintained records and accountability of data pertaining to receiving, storing, and distributing materials
- Provided customer service to clients and employees both in person and by telephone
Education
Associate of Arts -
East Mississippi Community College
Mayhew, MS05.2015
New Hope High School
Columbus, MS05.2012
Skills
- Proficient with Microsoft Word, Excel, PowerPoint, and Windows (60 wpm keyboarding)
- Dental Knowledge
- Appointment Scheduling
- Patient Education
- Patient Care Coordination
- HIPAA Compliance
- Organizational Standards
- Office Administration
Awards
Award recipient of 4 VFW scholarships
Volunteer Experience
Volunteer for the community Relay for Life charity
Timeline
Treatment Coordinator
Smile Doctors Orthodontist
03.2023 - Current
Manager
Scrubs Elite
03.2022 - 03.2023
Customer Resource Analyst
Alfa Insurance Corporation
03.2018 - 03.2022
Client Services
Hyatt Hotel
07.2017 - 03.2018
Customer Service Representative
Alfa Insurance Corporation
05.2016 - 03.2018
Property Damage Claims Adjuster
ACCC Insurance Company
07.2015 - 04.2016
Manager
Elite Team Sports
09.2014 - 04.2015
Scale Attendant
Steel City Recycling
12.2013 - 09.2014
Scale Attendant
Steel Dynamics
03.2013 - 12.2013
Personal Assistant
Trendsetters Styling Salon & Consignment
01.2012 - 12.2014
Associate of Arts -
East Mississippi Community College
New Hope High School
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