Hollie Porter
Goffstown,NH
Summary
Detail-oriented Medical Assistant known for strong clinical skills and compassionate patient interactions. Experienced in coordinating patient care and managing clinical documentation, aiming to contribute to improved patient outcomes and operational efficiency.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Medical Assistant
Elliot Health System
08.2010 - Current
- Administered patient care, including vital sign monitoring and medical history documentation.
- Assisted physicians with examinations, procedures, and patient education on health management.
- Coordinated appointment scheduling and maintained accurate patient records in electronic systems.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient spirometry.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Mentored junior staff on best practices in patient care, fostering a collaborative team environment.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Education
Associate of Science - Medical Assisting
Hesser College
Manchester, NH12-2005
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Procedure assistance
- CPR
- Immunization administration
- Specimens collection and processing
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Patient care coordination
- Medical supply inventory
- Equipment sterilization
- Sterile technique
- Complex Problem-solving
- Inventory and supply management
- OB/GYN procedures
- Professional bedside manner
- Companionship and emotional support
- Medical equipment operation
- Insurance claims
- Insurance authorizations
- Indirect patient care
- Simple dressings
- Vital sign monitoring
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Elliot Health System
08.2010 - Current
Associate of Science - Medical Assisting
Hesser College