Hollie Raina
Winder,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
Chelos Barber Studio
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Server
Bahama Breeze
02.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Front Desk Receptionist
Cubanos Tattoo Shop
01.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Completed data entry and filing to keep records updated for easy retrieval
- Entered and updated sensitive customer information during check-ins and room changes
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Collected room deposits, fees, and payments
Customer Service Representative
EcoShield Pest Control
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
Front Desk Receptionist
Consultorio Medico Hispano
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Collected room deposits, fees, and payments
- Completed data entry and filing to keep records updated for easy retrieval
Customer Service Representative
Computer Generated Solutions Inc.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Utilized customer service software to manage interactions and track customer satisfaction
Customer Service Representative
TruGreen LandCare
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
Education
Cosmetology License - Cosmetology
Empire Beauty School
Lawrenceville, GA05-2025
High School Diploma -
Discovery High School
Lawrenceville, GA05.2017
Skills
- Microsoft PowerPoint
- Staff Training
- Order Fulfillment
- Retail Sales Customer Service
- Active Listening
- Microsoft Word
- Credit Card Payment Processing
- Quality Control
- Shipping and Receiving Understanding
- Technical Support
- Customer Service
- Typing Proficiency
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Chelos Barber Studio
05.2024 - Current
Server
Bahama Breeze
02.2024 - 05.2024
Front Desk Receptionist
Cubanos Tattoo Shop
01.2022 - Current
High School Diploma -
Discovery High School
Customer Service Representative
EcoShield Pest Control
Front Desk Receptionist
Consultorio Medico Hispano
Customer Service Representative
Computer Generated Solutions Inc.
Customer Service Representative
TruGreen LandCare
Cosmetology License - Cosmetology
Empire Beauty School
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