Hollie Rhoads
Palm Harbor,FL
Summary
Responsible an professionaly skilled at making custom drinks and maximizing business revenues with top-notch service. I work well with team members to meet all customer needs in fast-paced environments. I have good money handling, problem-solving and time management abilities. Im a bartender with a broad experience in a variety of different bars. I can remain calm and poised in fast-paced environments an am always prepared to handle high-volume service situations. I genuinely enjoy what I do an have always said we are lucky in this business. People leave there jobs an come to ours to spend their money to have a good time. Not a lame time :) I don't take it for granted.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/Party Planner
Self Employed Services
Tampa/Clearwater, FL
03.2020 - Current
- Poured wine, beer and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Planned and coordinated special events to boost customer numbers and profits.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Effectively multitasked within fast-paced environment.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Maintained detailed records of expenses related to events as well as attendance lists.
- Researched vendors to secure best pricing on supplies and services such as rental equipment, food, decorations and entertainment.
- Collaborated closely with clients throughout entire planning process ensuring expectations are met or exceeded.
- Created detailed timelines for event setup and takedown to ensure smooth execution of events.
- Developed marketing strategies for specific events in order to attract target audiences.
FOH Manager
Salamander Innisbrook Resort & Spa
Palm Harbor, FL
01.2024 - 07.2024
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Organized special events such as promotional activities, holiday parties.
- Developed and implemented customer service standards to ensure consistent quality of service.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
FOH Manager/Bartender/Server Supervisor
Fairway Pizza Sports Page & Pub
Palm Harbor, FL
10.2015 - 12.2023
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Organized special events such as promotional activities, holiday parties.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Implemented strategies designed to increase sales revenue through upselling techniques or menu changes.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
Bartender/Sever/Banquet Bartender
Le Meridien Bizzou Hotel
Tampa, FL
06.2016 - 03.2020
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
David H. Hickman High School
Columbia, MO08-1999
Skills
- Payment Processing
- Suggestive Selling
- Beverage Preparation
- Menu Memorization
- Health codes compliance
- Cocktail list development
- New Hire Training
- Point of sale systems
Certification
Serve safe certified
Florida Alcohol certification
Licensed an Certified in Tequila culture through Patron
Completed two Kevin Zraly wine courses 2019 & 2022
Timeline
FOH Manager
Salamander Innisbrook Resort & Spa
01.2024 - 07.2024
Bartender/Party Planner
Self Employed Services
03.2020 - Current
Bartender/Sever/Banquet Bartender
Le Meridien Bizzou Hotel
06.2016 - 03.2020
FOH Manager/Bartender/Server Supervisor
Fairway Pizza Sports Page & Pub
10.2015 - 12.2023
David H. Hickman High School
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