Hollie Rivera
DuPont,USA
Summary
Compassionate Caseworker known for high productivity and efficient task completion. Specialize in client needs assessment, resource coordination, and case management planning. Excel in communication, empathy, and problem-solving to support clients effectively. Navigate challenging situations with patience and understanding to achieve positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HOUSING CASEWORKER
SafePlace
06.2024 - Current
- Assisted individuals and families in securing safe, affordable, and stable housing
- Conducted client assessments, coordinate resources, advocate for clients with landlords and housing authorities, and develop individualized housing plans
- Responsibilities include crisis intervention, education on tenant rights and budgeting, and maintaining accurate records
CUSTOMER SERVICE REPRESENTATIVE
Home Depot
12.2023 - 06.2024
- Collaborated with colleagues and co-workers to deliver a quality customer experience, enhancing customer satisfaction through fast, knowledgeable service
- By working across departments, I effectively resolved customer-related issues
- I conferred with customers by telephone and in-person to provide information about products or services, and adeptly navigated multiple computer systems and utilized search tools to find necessary information
CUSTOMER SERVICE REPRESENTATIVE
The Exchange
10.2020 - 04.2021
- Communicated effectively with managers, supervisors, and other associates
- Operated POS systems using hand-held scanners, theft-detection devices, and optical readers
- Merchandised products and maintained display organization on the sales floor and at front lanes
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges
- Redeemed coupons, loyalty points, and benefits for purchased items
CUSTOMER SERVICE REPRESENTATIVE
Dollar Tree
03.2017 - 10.2017
- Provided efficient and friendly customer service by addressing and resolving inquiries, concerns, and complaints
- Assisted customers in locating products, processed exchanges, refunds, and bill adjustments to ensure satisfaction and correct any product or service issues
Education
Bachelor of Social Work -
Eastern Kentucky University
05-2025
Skills
- Collaborative Engagement
- Compassionate
- Computer Literacy
- Effective Time Management
- Analytical skills
- Crisis Intervention
- Strong Verbal Skills
- Resourceful
- Client Engagement
- Trauma-informed care
INTERNSHIP
GUARDIAN AD LITEM - PIERCE COUNTY JUEVINLE COURTS
Volunteer Experience
TEXT CRISIS LINE
Training
- Advocacy Core Training - Domestic Violence and Sexual Assualt
- Coordinated Entry
- Guardian ad Litem Core Training
Certification
- CPR
Affiliations
- Domestic Violence and Sexual Assault Advocacy Core Training
- Guardian ad Litem Core Training
- Coordinated Entry
References
References available upon request.
Timeline
HOUSING CASEWORKER
SafePlace
06.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Home Depot
12.2023 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
The Exchange
10.2020 - 04.2021
CUSTOMER SERVICE REPRESENTATIVE
Dollar Tree
03.2017 - 10.2017
Bachelor of Social Work -
Eastern Kentucky University
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