Hollie Sausville
Portland,OR
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
6
6
years of professional experience
Work History
Property Manager Office Administrator
Legacy Property Management
Clackamas, OR
03.2022 - Current
- Responded promptly to emails or phone calls from tenants regarding any issues that may arise.
- Facilitated communication between landlords and owners and tenants by providing information about their rights under state laws.
- Created and processed rental agreements, lease renewals, notices to vacate, rent increases, evictions and other related paperwork.
- Organized and maintained all tenant files, documents, and other records in accordance with company policy.
- Filtered emails based on importance and escalated issues to leadership.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Performed administrative tasks such as data entry into spreadsheets or databases.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Created memos, letters and other documents, fostering internal and external communication.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Pitched in to help with office tasks during busy periods and staff absences.
Case Manager Coordinator
Home Forward
Portland, OR
04.2023 - 08.2024
- Handled difficult case situations with tact and professionalism to maintain positive working relationships.
- Discussed client advocacy and referral services, supporting families with education and resources.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Created and maintained client records, tracking progress towards goals.
- Assisted individuals with eligibility for available benefits.
- Maintained accurate documentation of all activities related to client cases.
- Communicated to Land lords about participants needs and what there contract should say.
- Processed HAP recertification's for participants and communicated to them if I need more information.
- Processed Participants rent increases with land lord and approved amounts for lease renewals
- Provided customer service to participants through email and phone calls. Made in person appointments if needed.
Administrative Assistant
Bureau of Land Management
Portland, OR
10.2018 - 08.2019
- Updated contact lists regularly when changes occur in employee status or contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Created travel arrangements for senior managers according to their requirements.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Inventoried and ordered supplies for office.
- Composed, edited and typed complex memos and reports with job-related software.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Composed correspondence, reports and meeting notes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Bachelor of Arts - Health Care Administrator
Warner Pacific College
Portland, OR08-2018
Skills
- Report Preparation
- Business Administration
- Customer Engagement
- File Maintenance
- Administrative Support
- Word Processing
- Document Scanning
- Payroll Administration
- Project Management
- Database Entry
- Operations Management
- Business Correspondence
References
Abraham Walsh- CEO Legacy Property Management
(503) 866-5836
abraham_walsh@legacynw.com
Dan True- COO Legacy Property Management
(360) 909-0033
dtrue@legacynw.com
Alam Navruzov- Home Forward Supervisor
(503)802-8376
Alam.Navruzov@homeforward.org
Timeline
Case Manager Coordinator
Home Forward
04.2023 - 08.2024
Property Manager Office Administrator
Legacy Property Management
03.2022 - Current
Administrative Assistant
Bureau of Land Management
10.2018 - 08.2019
Bachelor of Arts - Health Care Administrator
Warner Pacific College
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