Hollie Sexton
Virginia Beach,VA
Summary
Continuing to grow my passion to serve our community through meeting the needs and expected demands of vulnerable local populations in the Human Services Field with quality services. I've spent over 4 years serving individuals with (ID), and adult's and families who have experienced homelessness, human trafficking and domestic violence. Talents include great interpersonal and communication skills, ability to have a strength-based approach in any situation, and professional skilled ability to stay calm in stressful environments for crisis intervention to meet team and individual management objectives.
Overview
7
7
years of professional experience
Work History
Case Coordinator
City of Virginia Beach
Virginia Beach, VA
09.2021 - Current
- Responsible for providing case service coordination up to 21 participants diagnosed with an intellectual disability and may have co-occurring disorders, complex medical issues, and behavioral needs.
- Perform initial intakes and routine assessments to determine client’s interests, strengths, needs and evaluate progress.
- Develop service plans with the client, family, caretakers, or other relevant parties; that are clear, measurable, and person centered.
- Conduct home visits, office visits, community site visits to collect information from residents. Identify gaps in services, advocate on behalf of clients, coordinate and monitor service quality.
- Utilize knowledge of the local community to assist clients to link and navigate through a variety of social service organizations and public agencies.
- Performs a range of administrative quarterly and annual deadlines, such as managing service plans, documentation of clinical records of services, monitoring budgets, correspondence, and following any other procedures and policies as required to meet state licensing and federal regulations.
- Serves as an after-hours standby supervisor on a rotating basis. Offers training, guidance, and leadership to a team of up Behavior Specialist and DS Assistants.
Overnight Intake Coordinator
Samaritan House
Virginia Beach, VA
11.2019 - Current
- Answer crisis line and assess callers for shelter entry eligibility, providing resources, information, and safety planning. Advocate with other organizations for services as needed for callers, regardless of shelter entry.
- Conduct interviews with callers and walk-ins as needed, and secure transportation and placement for families and individuals who are in immediate danger.
- Provide trauma-informed crisis intervention, advocacy, support, and safety planning, and work in collaboration with community resources and referrals.
- Promptly document all calls in required systems, maintain strict confidentiality, and ensure all required information is gathered and recorded during shift, per policy requirements.
Service Coordinator
Hope House Foundation
Norfolk, VA
08.2019 - 07.2021
- Coordinate services and support via a person-centered plan for residential participants that are primarily diagnosed with intellectual disabilities and may have co-occurring disorders, complex behaviors, medical needs and crisis issues.
- Timely and thorough completion of person-centered plans, quarterly reviews, coordination of medical care, participation in meetings, participant assessment and other tasks as needed.
- Provide assistance to participants to ensure they are able to access and maintain the benefits that are available to them.
- Skill in decision making, judgment and action in emergency or crisis situations with supervisory consultation.
Housing Stabilization Case Manager
Samaritan House
Virginia Beach, Virginia
05.2018 - 09.2019
- Utilizing a housing-first approach to provide individual, housing-focused, trauma informed case management for individuals and families. Assisting individuals and families experiencing domestic violence, sexual assault, human trafficking, and homelessness to obtain and maintain permanent housing.
- Utilize effective mediation skills with landlords and to educate clients regarding tenant rights and responsibilities and maintain communication with the landlord, advocating regarding the client needs and rights where applicable.
- Encourage and assist families with training and coaching activities in areas such as: problem solving, goal setting, child development and health care, meal planning, budgeting, job readiness, substance-abuse prevention, housing/tenant relations and education, and other topics which may impact long-term housing stability.
Direct Support Professional
Hope House Foundation
Norfolk, VA
03.2019 - 08.2019
- Provide support and skill building techniques to assist adults with Developmental Disabilities. Support includes the follow: daily living skills, health maintenance, medication administration, personal care, and behavioral development under the direction of a Case Coordinator.
- Provide support to individuals using approved techniques and strategies; able to identify, avoid and defuse many crisis situations and serve as a positive role model and mentor demonstrating the desired behaviors.
- Document all services and supports provided according to the support plan, and participate in the person-centered planning process.
- Maintain compliance with all city and department policies and procedures as well as licensure, HCBS, and Medicaid regulations.
Housing Intake Coordinator
Samaritan House
Virginia Beach, VA
02.2018 - 05.2018
- Document client files consistently, completing all relevant forms, including intakes, assessments, and all required documents within the time frames allotted.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Called applicants from city referrals for homeless families, or individuals to set up appointments and explain benefits processes.
Education
Bachelor of Science - Human Services
Old Dominion University
2018
Affiliations
- Current 2024- Qualified Developmental Disabilities Professional
- Current 2024- Completion in Medication Certification, Medicaid Waiver Certification, and First Aid/CPR, Therapeutic Options Behavior Intervention
- Current 2024- Mental Health First Aid USA Certification.
- November 2017- TF-CBT Online Training Certification
Timeline
Case Coordinator
City of Virginia Beach
09.2021 - Current
Overnight Intake Coordinator
Samaritan House
11.2019 - Current
Service Coordinator
Hope House Foundation
08.2019 - 07.2021
Direct Support Professional
Hope House Foundation
03.2019 - 08.2019
Housing Stabilization Case Manager
Samaritan House
05.2018 - 09.2019
Housing Intake Coordinator
Samaritan House
02.2018 - 05.2018
Bachelor of Science - Human Services
Old Dominion University
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