Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Hollie Stephens

Jacksonville,FL

Summary

Dynamic leader with a proven track record, adept in relationship building and exceptional customer service. Leveraged teamwork and problem-solving skills to enhance customer satisfaction and drive sales. Achieved consistent monthly sales targets, demonstrating a goal-oriented approach and multi-tasking strength. Skilled in both money handling and fostering team collaboration.

Overview

33
33
years of professional experience

Work History

Sales Associate

UPS
11.2022 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.

Center for the Arts Owner

First Coast Center For The Arts
05.2004 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Dance Program Director

Duval County Public School District
01.1998 - Current
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Maintained and updated project related documents.
  • Developed Dance program from ground up, laying out framework, and defining roles.
  • Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
  • Developed and implemented program evaluation systems to assess program impact.
  • Monitored program performance to identify areas for improvement.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.

Training Manager

Panera Bread
01.2015 - 03.2020
  • Directed field training to enhance participants' skills.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.

Sales Associate

Baileys Gym
01.2004 - 05.2009
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Built relationships with customers to encourage repeat business.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Dance Program Director

Red School House
08.2000 - 06.2004

Professional Cheerleader

Jacksonville Jaguars LLC.
04.2001 - 01.2003

Bank Teller

Florida Telco Credit Union
01.1995 - 05.1998

Technical Service Manager

BellSouth Mobility
03.1992 - 06.1995

Education

No Degree - Business

Florida State College At Jacksonville
11901 Beach Blvd Jacksonville, Fl. 32246

Skills

  • Teamwork and Collaboration
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Time Management
  • Money Handling
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented

Timeline

Sales Associate

UPS
11.2022 - Current

Training Manager

Panera Bread
01.2015 - 03.2020

Center for the Arts Owner

First Coast Center For The Arts
05.2004 - Current

Sales Associate

Baileys Gym
01.2004 - 05.2009

Professional Cheerleader

Jacksonville Jaguars LLC.
04.2001 - 01.2003

Dance Program Director

Red School House
08.2000 - 06.2004

Dance Program Director

Duval County Public School District
01.1998 - Current

Bank Teller

Florida Telco Credit Union
01.1995 - 05.1998

Technical Service Manager

BellSouth Mobility
03.1992 - 06.1995

No Degree - Business

Florida State College At Jacksonville

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Hollie Stephens