Hollie Stephens
Jacksonville,FL
Summary
Dynamic leader with a proven track record, adept in relationship building and exceptional customer service. Leveraged teamwork and problem-solving skills to enhance customer satisfaction and drive sales. Achieved consistent monthly sales targets, demonstrating a goal-oriented approach and multi-tasking strength. Skilled in both money handling and fostering team collaboration.
Overview
33
33
years of professional experience
Work History
Sales Associate
UPS
13245 Atlantic Blvd Jacksonville, Fl. 32225
11.2022 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
Center for the Arts Owner
First Coast Center For The Arts
725 Atlantic Blvd Suite 20 AB, Fl. 32233
05.2004 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Dance Program Director
Duval County Public School District
1515 Florida Blvd Neptune Beach, Fl. 32266
01.1998 - Current
- Developed and implemented marketing strategies to promote program awareness and participation.
- Maintained and updated project related documents.
- Developed Dance program from ground up, laying out framework, and defining roles.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
- Developed and implemented program evaluation systems to assess program impact.
- Monitored program performance to identify areas for improvement.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
Training Manager
Panera Bread
13201 Atlantic Blvd Jacksonville, Fl. 32225
01.2015 - 03.2020
- Directed field training to enhance participants' skills.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained new hires to perform cross-training exercises with experienced workers.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
Sales Associate
Baileys Gym
253 Royal Palms Drive Atlantic Bch, Fl. 32233
01.2004 - 05.2009
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Dance Program Director
Red School House
419 5th Avenue North Jacksonville, Fl. 32250
08.2000 - 06.2004
Professional Cheerleader
Jacksonville Jaguars LLC.
1 EverBank Stadium Drive Jacksonville, Fl. 32202
04.2001 - 01.2003
Bank Teller
Florida Telco Credit Union
9802 Old Baymeadows Road Jacksonville, Fl. 32256
01.1995 - 05.1998
Technical Service Manager
BellSouth Mobility
3728 Phillips Hwy Jacksonville, Fl. 32207
03.1992 - 06.1995
Education
No Degree - Business
Florida State College At Jacksonville
11901 Beach Blvd Jacksonville, Fl. 32246Skills
- Teamwork and Collaboration
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Time Management
- Money Handling
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
Timeline
Sales Associate
UPS
11.2022 - Current
Training Manager
Panera Bread
01.2015 - 03.2020
Center for the Arts Owner
First Coast Center For The Arts
05.2004 - Current
Sales Associate
Baileys Gym
01.2004 - 05.2009
Professional Cheerleader
Jacksonville Jaguars LLC.
04.2001 - 01.2003
Dance Program Director
Red School House
08.2000 - 06.2004
Dance Program Director
Duval County Public School District
01.1998 - Current
Bank Teller
Florida Telco Credit Union
01.1995 - 05.1998
Technical Service Manager
BellSouth Mobility
03.1992 - 06.1995
No Degree - Business
Florida State College At Jacksonville