Hollie Tomic
Portland,Oregon
Summary
Compassionate Registered Nurse with experience offering comprehensive patient care in fast-paced environment. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
18
18
years of professional experience
Work History
Registered Nurse
Providence Health & Services
10.2020 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
Transfer Center Coordinator/Bed Control Coordinator
Providence Health & Services
12.2016 - 04.2018
- Collaborated with the Hospital Nursing Supervisors to secure appropriate placement of patients, expedited emergency operations plans, and gathered complex details to accurately assist the health care team in responding to the patient's clinical care needs
- Served as the central point of contact to manage capacity and patient flow within the region
- Triaged patients to the appropriate level of service throughout all hospitals in the Oregon Region
- Provided superior customer service and service recovery, utilizing good sound judgment and independent thinking to meet or exceed the expectations of physicians, patients, visitors, and multidisciplinary staff members
- Partnered with Life Flight and Critical Care Transport to ensure a superior transport experience for our patients
- Monitored and coordinated bed availability within St. Vincent Medical Center
- Maintained effective communication and collaboration with multiple departments
- Utilized hospital information systems (HIS) and other computer systems to optimize bed availability
- Monitored patient census and occupancy levels
- Responded to patient placements issues and provide solutions in a timely manner
Medical Registrar
Providence Health & Services
09.2011 - 12.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Service Specialist
Providence Health & Services
09.2006 - 03.2011
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
Education
Bachelor of Science - Nursing
University of Portland
Portland, OR05.2020
Associate of Arts -
Portland Community College
Portland, OR06.2018
Skills
- Patient Assessments
- Clinical judgment
- Medication Administration
- Direct Patient Care
- Precepting
- Care Planning
Timeline
Registered Nurse
Providence Health & Services
10.2020 - Current
Transfer Center Coordinator/Bed Control Coordinator
Providence Health & Services
12.2016 - 04.2018
Medical Registrar
Providence Health & Services
09.2011 - 12.2016
Patient Service Specialist
Providence Health & Services
09.2006 - 03.2011
Bachelor of Science - Nursing
University of Portland
Associate of Arts -
Portland Community College
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