Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bookkeeper
Big River Warehouse Services, LLC.
St. Louis, MO
02.2017 - Current
Maintained accurate accounts receivable records and reconciled customer accounts.
Processed payments received by check, credit card, and ACH deposits.
Assisted with month-end closing activities including journal entries and reconciliations.
Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
Board of Trustees Member
Sowers of Seeds
Milliken, CO
02.2012 - Current
Monitored financial performance of organization, including preparation of annual budgets for board approval.
Reviewed progress reports to assess effectiveness of current initiatives and operations.
Actively engaged in fundraising efforts to support ongoing operations and new initiatives.
Supported community outreach programs aimed at increasing awareness about the organization's mission.
Facilitated communication between Board members, executive staff, volunteers, donors, stakeholders.
Ensured that all organizational activities remained consistent with its mission statement.
Attended board meetings and reviewed meeting agendas.
Assisted with the recruitment process for new Board members when necessary.
Team Supervisor
Arizona Superior Cleaning
Greeley, Colorado
07.2021 - 03.2024
Identified any potential hazards or areas that needed improvement through visual inspection and testing.
Monitored team members' progress, provided feedback and guidance as needed.
Created reports detailing the progress of each project and shared them with upper management.
Communicated effectively with other departments to ensure that all projects are completed on time.
Analyzed customer feedback data to determine areas where improvements can be made.
Member Board Of Trustees
Town of Milliken
Milliken, Co
05.2018 - 02.2021
Attended and actively participated in monthly board meetings.
Monitored financial performance of organization, including preparation of annual budgets for board approval.
Provided strategic direction by setting short-term and long-term goals for the organization.
Collaborated with executive leadership team to develop strategies for growth and sustainability.
Approved contracts, leases, grants, and other legal documents as needed.
Participated in committees related to personnel matters, budgeting, audit oversight, investment decisions.
Assisted with the recruitment process for new Board members when necessary.
Licensed Massage Therapist
Hollie Traylor Massage Therapy
08.1999 - 02.2021
Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
Documented clients' medical histories and conditions in order to determine contraindications to treatment.
Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
Developed relationships with referring physicians and other healthcare professionals when needed.
Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.
Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
Reviewed patient charts prior to each session in order to identify any new information that may affect treatment plan decisions.
Addressed injuries, trauma and stress using myofascial release.
Employed trigger point therapy to relieve specified areas of pain or dysfunction.
Guided clients through PNF stretches to target nerve receptors and extent muscle length.
Treated tendon and ligament scar tissue buildup using transverse friction.
Facilitated fluid dispersion and muscle relaxation via longitudinal gliding.
Organized and maintained full schedule of appointments with clients of different ages and physical needs.
Consulted with physiotherapists, chiropractors, physicians and psychologists to develop client treatment plans.
Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
QuickBooks Pro Advisor
QuickBooks ProAdvisors USA LLC
Northern Colorado
01.2011 - 12.2012
Help small businesses and bookkeepers organized by using the QuickBooks programs.
Answered inquiries from customers regarding their investments or related topics.
Provided guidance on asset allocation decisions in order to maximize returns while minimizing risk exposure.
Analyzed financial data and prepared reports for clients to help them make informed decisions.
Helped resolve problems by addressing problems analytically and with real-world data.
Empowered others to use judgment and knowledge to solve problems and concerns.
Billing Clerk
Child and Family Guidance Center
Lincoln, Nebraska
01.2004 - 01.2005
Processed invoices and payments accurately and promptly.
Maintained customer accounts by recording account information, reconciling discrepancies.
Checked figures, postings, and documents for accuracy.
Verified billing data with client contracts to ensure accuracy of invoicing.
Researched and resolved discrepancies in payment processing.
Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
Developed processes to improve efficiency and accuracy of billing process.
Reviewed customer files to make sure all documentation was complete and accurate.
Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
Corresponded with customers regarding their accounts, making adjustments when necessary.
Investigated and responded to customer inquiries related to billing issues.
Processed invoice payments and recorded information in account database.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Teacher's Assistant for Clinical Internships
Utah College of Massage Therapy
Linden, Ut
03.2001 - 12.2003
Supervised Students completing their massage internships.
Provided individualized assistance to students with special needs in the classroom.
Assisted teachers with creating and maintaining a safe, orderly learning environment.
Coordinated daily tasks between teachers and other staff members.
Maintained accurate records of student attendance, grades, and behavior reports.
Collaborated with colleagues to develop instructional plans that meet individual student needs.
Observed student performance in order to assess progress towards academic goals.
Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
Scheduled teaching observations to receive supervisor feedback about teaching performance.
Warranty Specialist
Compaq Computers
01.1998 - 01.2002
Ensured compliance with applicable laws, regulations, policies, and procedures related to warranties.
Analyzed customer feedback data in order to identify potential areas of improvement within the warranty process.
Coordinated with cross-functional teams to resolve complex or escalated warranty claims.
Facilitated communication between customers, vendors, and internal departments during the claims process.
Participated in regular meetings with stakeholders in order to discuss new developments related to warranties or customer service initiatives.
Assisted with training new staff members on proper handling of customer inquiries related to warranties.
Prepared reports detailing current status of outstanding warranties as well as trends associated with specific products or manufacturers.
Conducted regular audits of existing warranties in order to ensure they are valid and up-to-date.
Provided technical assistance when needed during troubleshooting activities for customers' products under warranty coverage.
Responded promptly and professionally to customer requests for information about their product's warranty status.
Reviewed warranty documents to ensure accuracy and completeness of information.
Investigated customer complaints regarding product warranties and determined appropriate resolution.
Provided guidance to customers on how to complete the necessary paperwork for a successful warranty claim.
Developed processes and procedures related to warranty services in order to improve efficiency.
Processed claims for payment or forwarded to appropriate personnel for further investigation
Collaborated with fellow team members to manage large volume of claims.
Organized information by using spreadsheets, databases or word processing applications.