Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Holli M. Hesler

Belle Chasse,LA

Summary

IT Business Analyst with extensive experience in Energy, Chemicals, Resources, and Architecture sectors. Expertise in analyzing business needs and developing innovative IT solutions that align with strategic objectives. Strong ability to facilitate communication between technical teams and business stakeholders, ensuring effective project execution. Proven track record of enhancing system efficiencies and driving successful project outcomes through requirements gathering and process improvement.

Overview

21
21
years of professional experience

Work History

IT Business & Systems Analyst, Sr.

Worley Group (Jacobs ECR acquired by Worley)
Remote
04.2019 - 02.2025
  • Served as liaison to technical teams and stakeholders, fostering collaboration and resolving issues.
  • Enhanced team collaboration through implementation of shared documentation platform for project tracking.
  • Created and maintained project documentation for effective planning, tracking, and reporting.
  • Conducted requirements gathering sessions with stakeholders to prioritize business needs and objectives.
  • Translated business needs into technical specifications, requirements, and user stories.
  • Analyzed system and business processes to identify improvement areas through gap analyses.
  • Developed standards, automation procedures, use-cases, templates, and critical processes.
  • Prepared Data Exchange Agreements for data integration, migrations, and transformations.
  • Authored technical and functional documentation for projects, software applications, and governance materials.
  • Developed and delivered comprehensive training sessions for system administrators and end-users.
  • Oversaw content management and organization for MS Teams, SharePoint sites, and digital platforms.
  • Created web-based communications to enhance user engagement for internal and external audiences.

IT Systems Analyst & Web Management Lead

Jacobs Engineering Group, Inc.
Remote
09.2008 - 04.2019
  • Served as liaison between technical teams and stakeholders to foster collaboration and resolve issues.
  • Conducted requirements gathering sessions with stakeholders to prioritize business needs.
  • Managed lifecycle intake, planning, execution, monitoring, and closure of projects.
  • Derived solutions for complex technical challenges impacting project timelines.
  • Evangelized new software initiatives to promote technology adoption across teams.
  • Provided development, support, and maintenance for web-based applications and content management.
  • Facilitated user acceptance testing and communicated feedback to development teams.
  • Mentored junior analysts on systems analysis best practices to enhance team capabilities.
  • Worked closely with IT teams to ensure proper integration between systems platforms.
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Provided support for end users in troubleshooting system issues.
  • Identified areas for improvement in current systems architecture and proposed strategies for optimization.
  • Resolved escalated issues from help desk personnel related to system functionality.
  • Provided training sessions for end users on how best utilize the company's systems.

Corporate Communications (Marketing) Coordinator

Carter & Burgess (Hired as FTE via AppleOne)
Fort Worth, TX
08.2006 - 09.2008
  • Served as central contact for Corporate Communications Department and liaison for 30+ local marketing teams across United States.
  • Assisted Corporate Communications Director with administrative tasks and scheduling.
  • Provided training on company processes and departmental policies to ensure compliance.
  • Composed and edited correspondence explaining new and established policies.
  • Planned and coordinated conference for 140 attendees, managing logistics including transportation and meals.
  • Managed redesign and build-out of office space for 40-employee department.
  • Oversaw vendor contracts and subscription services, ensuring cost-effectiveness.
  • Maintained organizational charts and office location lists to support departmental structure.

Database Maintenance Assistant

Carter & Burgess (Contracted Through AppleOne)
Fort Worth, TX
08.2004 - 08.2006
  • Coordinated migration of over 1,100 intranet pages and 50,000 documents with 200 content owners.
  • Identified content owners and key personnel to ensure validity and accuracy during migration.
  • Developed model processes and tracking systems for existing intranet content review.
  • Collaborated with development team to monitor tasks and updates prior to content migration.

Education

Some College (No Degree) - IT Application & Web Development And Web and Inter

Tarrant County College
Fort Worth, TX

Skills

  • Requirements gathering and analysis
  • Systems and process analysis
  • Data management
  • Data visualization
  • Database design
  • Global systems integration
  • Stakeholder engagement
  • Collaborative and cross-functional coordination
  • Business process optimization
  • Gap analysis
  • Software testing
  • Project documentation
  • Process improvement
  • User acceptance testing
  • Technical writing
  • Effective communication
  • Training development
  • Microsoft Office proficiency
  • End-user support services
  • Software lifecycle management
  • Analytical skills
  • Agile methodologies
  • Intuitive and resourceful
  • Organized and adaptable
  • Problem-solving aptitude

Technical Skills

  • MS 365: Outlook; Word; Excel; PowerPoint; Teams; PowerBI; PowerAutomate; Visio; Planner; OneNote; OneDrive; Stream
  • MS SharePoint OnPrem / Online (Site Admin, Training Documentation and Presentation, Designer, Content Management, End User Support)
  • Microsoft 365 Admin Center and Active Directory
  • Azure DevOps
  • ServiceNow and Altiris
  • Jive
  • Proprietary Software Applications and Tools (Site Admin, Training Documentation and Presentation, Designer, Content Management, End User Support)
  • HTML 5 / CSS

Timeline

IT Business & Systems Analyst, Sr.

Worley Group (Jacobs ECR acquired by Worley)
04.2019 - 02.2025

IT Systems Analyst & Web Management Lead

Jacobs Engineering Group, Inc.
09.2008 - 04.2019

Corporate Communications (Marketing) Coordinator

Carter & Burgess (Hired as FTE via AppleOne)
08.2006 - 09.2008

Database Maintenance Assistant

Carter & Burgess (Contracted Through AppleOne)
08.2004 - 08.2006

Some College (No Degree) - IT Application & Web Development And Web and Inter

Tarrant County College

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Holli M. Hesler