Holli R. Woodley

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Developed customized account plans for clients to help them achieve their business goals.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
• Schedule client services
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Developed and implemented strategies to increase client retention.

Day to Day Responsibilities:

• Going through daily follow up work sheets and following up on open or stagnant work orders via both email and phone calls to service providers.
• Escalated issues to appropriate channels as necessary.
• Facilitated weekly status reports, project documentation and client billing.
• Work with the client to get resolutions on issues holding up work orders and prevent store closures/ get a closed store back up and running.
• Ensure Emergency work orders are addressed and utilizing the NSP process when needed.
• Provide updates to stores when needed and ensure the process is smooth for the client.
• Pull and run my follow up lists daily.
• Lead the team call every Friday
• Help to mentor and train new team members.

Achievements:

• Spearheaded a project to create training documentation around how to handle specific issues pertaining to Lbrands for our call center.
• Prevented store closures during their largest sales period annually
• Received praise from the client around support and and resolution time
• Spearhead the calls for our client with procurement around Academy Fire and coaching them and holding them accountable to issues we are having with them around timeliness and responsiveness.

Day To Day Responsibilities :

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Demonstrated speed and accuracy in order item selection.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Helped customers locate products and checked store system for merchandise at other sites.
• Tracked substitutions and informed customers of changes.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Scanned each item's barcode before item’s removal from shelf.
• Observed store's safety regulations while engaged in product fulfillment activities.
• Retrieved customer's order after payment, and assisted with transport to vehicle.
• Reported all order discrepancies to team leader or other manager.
• Selected best-quality perishable items such as meat and produce.
• Stored all perishable items in refrigerated area until customer's pickup.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Kept vehicle clean and neat to offer professional impression to every customer.
• Verified each item matched order sheet's description.
• Loaded and unloaded orders at customer's homes or locations.
• Placed each selected item in appropriate bin prior to order completion.
• Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Totaled completed order, and provided required documentation for order payment.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
• Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
• Maximized efficiency by scanning items quickly and completing as many as 6-10 batches daily

Achievements:

• Maintained 5 star overall shopper rating
• Common Customer Feedback: excellent communication, timely and fast shop times, excellent replacement suggestions, follows directions, accuracy of order completion
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing

Day to Day Responsibilities:

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Supervised and evaluated staff of 8 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
• Approved regular payroll submissions for employees.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Developed innovative and creative merchandise displays to drive point-of-sale purchases.
• Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.

Achievements:

• Moved from part time to assistant manager within 6 months of working there
• Received recognition from regional management
• Kept store operational during the COVID Pandemic

Day to Day Responsibilities:

• Remote managed 10 plus employees at any given time
• Train and coached Teams - both remotely and in person
• Create, maintain and facilitate all trainings for line of business
• Remote manage teams of up to 6 full-time employees in Multiple States and Territories
• Work with outside vendors to create giveaways, enter to win prizes and kits, uniform pieces and promotional materials often while managing to specific budget and timeline
• Oversee that all business operations are being met
• Oversee line of business operations are compliant with policies
• Sourced new Business to Business partnerships to broaden reach of sales force and execute sales activations.
• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
• Assessed marketing copy, art comps and final designs and compared with established specifications.
• Built and improved customer engagement plans, boosting conversion rates
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
• Assessed marketing copy, art comps and final designs and compared with established specifications
• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations
• Maintained complete database of all files, contacts and project materials
• Planned and coordinated attendees for trade shows through out US, including logistics and shipment of materials
• Managed workflow between staff, coordinating documents, planning and creative material distribution
• Generated reports detailing campaign performance, customer engagement and engagement trends
• Utilized market trends and target audience statistics to effectively and appropriately market products
• Advocated for client requirements and objectives to internal and external stakeholders
• Outlined marketing strategies and developed collateral in close collaboration with product management personnel.

Achievements:

• Implemented marketing documents and training materials
• Went into markets to educate leadership teams
• Trained markets on techniques and became a subject matter expert on questions around how to activate

Day to Day Responsibilities:

• Responsible for managing performance and ensuring that all sales goals were met or exceeded for team of 6 people
• Created day to day schedules for team of 6 full time employees
• Built and maintained relationships that were crucial to running business
• Managed all business expenses and strategy for business
• Responsible to oversee and complete daily business operations.
• Responsible to ensure all operations were within compliance guidelines
• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Proactively managed client correspondence and recorded all tracking and communications.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Exceeded sales goals fo several consecutive sales quarters.
• Increased revenue and achieved sales goals for product line.
• Managed all sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
• Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.

Achievements:

• Represented PNC Bank at the National Banking Convention in DC in 2012
• Was sent to coach other markets that were struggling with selling and activation
• Collaborated with the Management and Marketing team to create activations and changes to the business

Day to Day Responsibilities:

• Represented and familiarized clients with PNC brand
• Assisted supervisor in various tasks that aid to running team smoothly and efficiently.
• Met or exceeded monthly sales goals
• Developed and delivered engaging sales presentations to convey product benefits.
• Utilized professional sales techniques to persuasively communicate with clients.
• Drove team revenue totals by bringing in top sales numbers.
• Minimized process lags through strategic sourcing and customer expectation management.
• Exceeded sales goals fo several consecutive sales quarters.
• Resolved all issues efficiently and enhanced customer satisfaction ratings.
• Recommended accurate and effective solutions to customers after identifying problems.
• Handled 100 or more customer interactions each week to address customer inquiries and concerns
• Met or exceeded sales goals monthly

Day to Day Responsibilites:

• Carried out day-day-day duties accurately and efficiently
• Maintained excellent attendance record, consistently arriving to work on time
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
• Resolved problems, improved operations and provided exceptional service
• Used coordination and planning skills to achieve results according to schedule
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Delivered exceptional level of service to each customer by listening to concerns and answering questions