Hollis Edwards
Plantersville,MS
Overview
22
22
years of professional experience
Work History
District Manager
Dirt Cheep
2023.08 - 2023.09
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Generated financial and operational reports to assist management with business strategy.
- Held meetings with director to identify techniques to overcome sales obstacles.
Store Manager
Sunglass Hut
2023.02 - 2023.08
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
Store Manager and District AP
H&M Hennes & Mauritz
2017.02 - 2023.03
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
Store Manager and District Trainer
Hibbett Sporting Goods
2011.01 - 2017.01
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Supported store opening by setting up office space, equipment and POS systems..
- Prepared annual budget, scheduled expenditures and analyzed variances.
- Directed field training to enhance participants' skills.
- Researched and obtained relevant course materials to achieve training objectives.
- Created in-depth training manual for all employees.
- Developed departmental systems and procedures to better align workflow processes.
Store Manager
Hunter's Haven
2001.04 - 2011.01
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Bachelor of Arts - Social Sciences
Mississippi State University
Starkville, MS05.2007
Associate of Arts - Education
Itawamba Community College
Fulton, MS05.2004
Skills
- Request for Proposal
- Sales Reporting
- Business Planning
- Sales Orientation
- Customer Service
- Employee Scheduling
- Strategic Planning
- Organizational Analysis
- Group Presentations
- Information Analysis
- Action Plans
- Guidelines Development
- Leadership Skills
- Budgeting Skills
- Recruiting and Hiring
- Staff Development
- Human Resources Management (HRM)
- Profit and Loss
- Strategic Business Initiatives
Timeline
District Manager
Dirt Cheep
2023.08 - 2023.09
Store Manager
Sunglass Hut
2023.02 - 2023.08
Store Manager and District AP
H&M Hennes & Mauritz
2017.02 - 2023.03
Store Manager and District Trainer
Hibbett Sporting Goods
2011.01 - 2017.01
Store Manager
Hunter's Haven
2001.04 - 2011.01
Bachelor of Arts - Social Sciences
Mississippi State University
Associate of Arts - Education
Itawamba Community College