Hollis Gaillard
Irmo,SC
Summary
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.
Overview
10
10
years of professional experience
Work History
Apparel Team Member
Walmart
12.2022 - 01.2023
- Cleaned, closed, and secured the store at end of the shift.
- Set up dressing rooms as customers shopped to increase the number of selections and make the experience more enjoyable.
- Created stunning displays to capture customer attention. and increase sales.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
Sales Representative
Jim Hudson Toyota
06.2021 - 06.2022
- Closed sales by overcoming objections, asking for sales, negotiating prices, and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services.
- Responded to customer inquiries via telephone and email.
- Followed up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Established and devised a strategy to meet personal goals consistent with dealership standards of productivity.
- Maintained compliance with all service, quality, and regulatory standards.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Tailored sales approaches and techniques to a specific client need to increase marketing effectiveness.
- Increased sales by offering advice on purchases and promoting additional products.
Service Representative
Jim Hudson Toyota
06.2021 - 06.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 150 - 200 customers each day.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Acquisitions Specialist
Jim Hudson Toyota
06.2021 - 09.2021
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Evaluated the trade-in value of the vehicle.
- Updated all information in CRM regarding trade-in, appointment, and desired vehicle maintained contact with the customer, and confirmed appointment.
- Assist in developing sales strategies and templates for the department and trading all new specialists during onboarding.
Parts Advisor
McDaniels Subaru Of Columbia
03.2021 - 06.2021
- Inspected parts for defects, removing damaged parts and replacing them with new ones.
- Reached out to vendors outside the usual network to find parts unavailable from traditional sources.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of the business day.
- Stocked and managed stock of parts.
- Maintained clean and neat parts counter and sales floor.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Stock Associate
Walmart
12.2016 - 07.2018
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves following company policy.
- Answered customer questions and provided detailed product information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Managed inventory storage in a clean and organized fashion.
- Removed debris and packaging from boxes and separated them for recycling or disposal.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Greeted customers and directed them to requested products.
Kennel Hand
Canine Country Club
01.2015 - 11.2016
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks and discarded in the trash or approved receptacles.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Restocked supplies and rotated items to maintain efficient operations and prevent the expiration of perishable goods.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Carefully clipped nails and trimmed hair around pads and paws, using the gentle approach for anxious pets.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Business Development Representative
Napleton
01.2023 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profitability.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Tracked sales call in a database for relationship management.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Adhered to company policies to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered an average of 100 calls, and emails and addressed customer inquiries solved problems and provided product information.
- Used a consultative sales approach to understand customer needs and recommend relevant offerings.
- Engaged in learning and development opportunities to promote continued performance improvement.
Education
High school diploma - Game Design
South Caroline Connections Academy
Columbia01.2015
Skills
- Lead Qualification
- Providing Feedback
- Staff Training
- Customer Care
- Building Customer Loyalty
- Team Cooperation
- Repair Cost Estimation
- Service Contracts
- Goal-Driven
- Service Ticket Accuracy
- Attention to Detail
- Customer Relationship Management
Timeline
Business Development Representative
Napleton
01.2023 - Current
Apparel Team Member
Walmart
12.2022 - 01.2023
Sales Representative
Jim Hudson Toyota
06.2021 - 06.2022
Service Representative
Jim Hudson Toyota
06.2021 - 06.2022
Acquisitions Specialist
Jim Hudson Toyota
06.2021 - 09.2021
Parts Advisor
McDaniels Subaru Of Columbia
03.2021 - 06.2021
Stock Associate
Walmart
12.2016 - 07.2018
Kennel Hand
Canine Country Club
01.2015 - 11.2016
High school diploma - Game Design
South Caroline Connections Academy
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