Hollis Philipps
Millersburg,PA
Summary
Service-focused professional and friendly team player with knack for building productive working relationships. Extensive cash handling experience. Hardworking and reliable Front End Office Personnel with strong ability in Customer Service and Cashier. Worked at Thermo Fisher Scientific for almost 3 years as a expediting employee. Offering friendly, easy to work with and computer skills. Organized, proactive and punctual with team-oriented mentality.
Overview
14
14
years of professional experience
Work History
Office Worker
Hoover Engineering Services
New Cumberland, PA
01.2015 - Current
- Filed and retrieved records.
Expediting
Thermo Fisher Scientific Inc.
Millersburg, PA
12.2020 - 08.2023
- Assisted processes for maintaining equipment cleanliness and safe operations according to company policies and procedures.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Recorded production details and accurately entered data into computerized systems.
- Maintained clean and neat work areas to maximize productivity.
- Measured cut tubing for assembly.
- Picked parts from kitting to send for assembly.
- Worked on Goodmans for cutting tubing.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Trained people in Tube cutting. Showing them how to measure, cut with the handcutters or automatics, and how to use the computer program systems.
Cashier/Manager/Customer Service Cashier/Lottery Attendant
Karns Foods
Mechanicsburg, PA
04.2010 - 09.2022
- Responded to customer requests for unavailable products and suggested other suitable options.
- Managed high-volume of inbound and outbound customer calls.
- Returned all routine and general customer calls in good time.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted with purchases, locating items and signing up for rewards programs.
- Inspected items for damage and obtained replacements for customers.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Properly verified customer identification for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Resolved issues with cash registers, card scanners and printers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Increased office organization by developing filing system and customer database protocols.
Education
Associate of Arts - Theatre Arts
Harrisburg Area Community College
Harrisburg, PA05.2021
High School Diploma -
Northern High School
Dillsburg, PA06.2011
Certificate - Medical Claims Examination
U.S. Career Institute
Skills
- Database entry
- Spreadsheet development
- Customer service
- Scanning and copying
- Excel aptitude
- Payment processing
- Cash drawer balancing
- Cash register operation
- Coin counting
- Customer assistance
- Cash management
- Microsoft Office
- Data entry
- Reading and Determining Measurements
- Following Instructions
- Teamwork and Communication
- Material Handling
- Materials Assembly
- Production Line Work
- Line Work
- Machine Setup and Shutdown
- Computer Skills
Timeline
Expediting
Thermo Fisher Scientific Inc.
12.2020 - 08.2023
Office Worker
Hoover Engineering Services
01.2015 - Current
Cashier/Manager/Customer Service Cashier/Lottery Attendant
Karns Foods
04.2010 - 09.2022
Associate of Arts - Theatre Arts
Harrisburg Area Community College
High School Diploma -
Northern High School
Certificate - Medical Claims Examination
U.S. Career Institute
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