Hollis Williams Jr

Throughout my career, I have amassed a wealth of experience in sales across various roles that have shaped my skills and approach. My journey began at Crossmark, where I dedicated two years to promoting and selling products at Sam’s Club. At Crossmark, I played a pivotal role in introducing new food products to customers by overseeing their merchandising and organizing taste tests. These experiences not only enhanced my understanding of product presentation but also sharpened my ability to engage customers effectively. I learned to anticipate customer needs and tailor product recommendations to match their preferences, fostering a positive buying experience that often resulted in increased sales and customer satisfaction. Transitioning to Justice, I assumed responsibilities as a key holder and manager, where my primary focus was on driving sales conversion rates while maintaining high levels of customer satisfaction. In this role, I thrived on the challenge of not only meeting but exceeding sales targets through proactive customer engagement and strategic product promotion. I developed a keen eye for identifying sales opportunities and effectively communicating product benefits to customers, which contributed significantly to achieving and often surpassing our sales goals. My role as a Customer Experience Coordinator further enriched my sales expertise, particularly in driving credit card sign-ups and exceeding daily sales objectives. I took pride in educating customers about the benefits of our credit card offerings, resolving any issues promptly, and ensuring a seamless shopping experience. By setting and achieving ambitious daily goals, I honed my ability to prioritize tasks effectively and maintain a high level of productivity in a fast-paced retail environment. One of the most rewarding aspects of my career in sales has been the opportunity to interact directly with customers. I derive immense satisfaction from understanding their needs, addressing their concerns, and ultimately, exceeding their expectations. These interactions have not only strengthened my interpersonal skills but have also taught me the importance of empathy and patience in customer interactions. Whether it’s negotiating a sale or resolving a customer issue, I have learned to adapt my communication style to suit each individual’s unique preferences and requirements. Moreover, my experience in sales management at Justice has equipped me with valuable leadership skills, enabling me to mentor and support my team members in achieving their sales targets. I take pride in fostering a collaborative and supportive work environment where team success is celebrated, and individual growth is encouraged. Through coaching and training sessions, I have helped my colleagues develop their sales techniques, navigate challenging customer interactions, and maintain persistence in pursuing sales goals while respecting customer boundaries and preferences. In conclusion, my role as a Customer Experience Coordinator at TJ Maxx further enriched my sales expertise and management particularly in driving credit card sign-ups and exceeding daily sales objectives. I took pride in educating customers about the benefits of our credit card offerings, resolving any issues promptly, and ensuring a seamless shopping experience. By setting and achieving ambitious daily goals, I honed my ability to prioritize tasks effectively and maintain a high level of productivity in a fast-paced retail environment. My diverse experiences in sales at Crossmark, Justice, and as a Customer Experience Coordinator have not only equipped me with a robust set of sales skills but have also instilled in me a deep appreciation for customer satisfaction and effective team management. I am confident in my ability to leverage these skills and experiences to contribute positively to any sales team, fostering growth, and achieving mutual success in a dynamic retail environment. Authorized to work in the US for any employer

• Business Operations Level 1
• May 2023 to Present
• Certification that develop skills in human relations, workplace organization, and business leadership.