Overview
Work History
Education
Skills
Timeline
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Hollman Matos

Hollman Matos

Saint Cloud,FL

Overview

9
9
years of professional experience

Work History

IA Field Adjuster

Avatar Insurance
01.2017 - 04.2022
  • Improved claim processing efficiency by conducting thorough field investigations and assessments.
  • Expedited claim resolutions for clients through efficient documentation, reporting, and communication with all parties involved.
  • Enhanced customer satisfaction by providing timely and accurate updates on the status of their claims.
  • Reduced potential company liabilities with detailed analysis and assessment of property damages.
  • Collaborated with contractors to ensure accurate repair cost estimates and fair settlements for policyholders.
  • Streamlined workflow processes by effectively prioritizing and managing multiple claims assignments simultaneously.
  • Maintained compliance with state regulations and company policies through diligent attention to detail in claim handling procedures.
  • Increased customer retention rates by delivering empathetic support during challenging situations for policyholders experiencing loss or damage.
  • Developed strong professional relationships with clients, fostering trust in the company''s ability to handle their claims fairly and efficiently.
  • Minimized fraudulent claims by meticulously reviewing case details, identifying discrepancies, and reporting findings as necessary.
  • Supported continuous improvement initiatives within the department by participating in training sessions and implementing learned techniques into daily operations.
  • Provided expert recommendations on coverage limits based on risk exposure evaluations conducted during site visits.
  • Assisted in streamlining internal communication channels between adjusters, management, underwriters, and other departments to facilitate a seamless claims process for clients.

Commercial Construction Foreman

Company KHSS
02.2016 - 03.2017
  • Improved project efficiency by implementing streamlined scheduling and resource allocation processes.
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.

Residential Project Manager

Company JL Lavalle Construction
02.2013 - 03.2016
  • Increased customer satisfaction through diligent oversight of project quality and adherence to best practices.
  • Streamlined project processes for increased efficiency, implementing new technologies and software solutions.
  • Developed detailed project budgets, ensuring accurate cost tracking and minimizing financial risks.
  • Managed subcontractor relationships, fostering a collaborative work environment that promoted positive results.
  • Oversaw residential construction projects from conception to completion, ensuring all milestones were met according to schedule.

Education

OSHA

Emergency All Lines Adjuster
2017

Bachelor of Science - Civil Engineering

Universidad Rafael Urdaneta
Av Milagro, Parque Vereda Del Lago
05.2005

Bachelor of Science - Sciences

Colegio Alemán De Maracaibo
Avenida Milagro Norte
1995

All Lines Adjuster (Currently Active)
2018

Hagg Residential Roof Inspector 201803180
2018

IICRC Water Damage Certification 70006533
2021

Skills

  • Damage Assessment
  • Policy Interpretation
  • Property Inspection
  • Claims Investigation
  • Liability Analysis
  • Estimating Software
  • Title Examination
  • Claims Processing
  • Liability Determination
  • Storm Claims, over 1000 claims
  • Regular Claims, over 1000claims
  • Roof Inspections, over 1000 claims
  • Accident scene investigations
  • Policy investigations

Timeline

IA Field Adjuster

Avatar Insurance
01.2017 - 04.2022

Commercial Construction Foreman

Company KHSS
02.2016 - 03.2017

Residential Project Manager

Company JL Lavalle Construction
02.2013 - 03.2016

OSHA

Emergency All Lines Adjuster

Bachelor of Science - Civil Engineering

Universidad Rafael Urdaneta

Bachelor of Science - Sciences

Colegio Alemán De Maracaibo

All Lines Adjuster (Currently Active)

Hagg Residential Roof Inspector 201803180

IICRC Water Damage Certification 70006533

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Hollman Matos