Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Holly Allen

Holly Allen

Orwell,VT

Summary

Assistant manager, driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.  skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Experienced assistant manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Overview

4
4
years of professional experience

Work History

assistant manager

Stage Stores Peebles
Ticonderoga, NY
07.2011 - Current
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Trained staff to deliver outstanding customer service.

cafeteria manager/cook

Champlain Valley Educational Services
Mineville, NY
09.1998 - 06.2011
Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Responsible for all kitchen operations.Prepared NYST approved foods for the students & staff at CVES Mineville campus.followed state regulations food safety rules,ordered needed food,kept inventort,monitored cash out money deposits from daily work day.Preformed daily,weekly and monthly required paperwork,prep and clean up of breakfast and lunch..Provided an inviting place for students and staff to come relax and enjoy their meals. I developed a great raport with the entire student and staff population.

cashier/inventory bookkeeper

Ames Department Store
Ticonderoga, NY
04.1996 - 07.1998
began this job as bookkkeeperfor the store.then began work as a cashier,stocked shelves,worked in layaway department,opened and closed the store.provided customers with respectful friendly customer service.

front desk clerk

AMR Ausable Club
ST.Huberts , NY
05.1995 - 09.1995
duties included mailroom work,daily computerized book work,filing,nightly deposits,checking in and out customers,and working in gift shop..

swing manager

McDonalds
North Hudson, NY
03.1994 - 04.1996
daily opening of restaurant,food prep,organizing,scheduling shifts,ordering supplies,daily deliveries,inventory and deposits. I also worked every position in the restaurant.. Over the years previous I had worked at Mc Donalds in Ticonderoga and Warrensburgh NY..

housekeeper

Super 8 motel
Ticonderoga, NY
04.1993 - 10.1993
Greeted and registered guests and issued room keysAlso did daily cleaning of rooms..maintaining a four star rating... Worked at Ticonderoga and Warrensburgh NY locations.

housekeeper

Super 8 motel
Ticonderoga, NY
04.1993 - 10.1993
Greeted and registered guests and issued room keysAlso did daily cleaning of rooms..maintaining a four star rating... Worked at Ticonderoga and Warrensburgh NY locations.

housekeeper

Super 8 motel
Ticonderoga, NY
04.1993 - 10.1993
Greeted and registered guests and issued room keysAlso did daily cleaning of rooms..maintaining a four star rating... Worked at Ticonderoga and Warrensburgh NY locations.

Education

GED - general studies

Moriah Central School
1990
Aquired GED in June 1990.. Professional Cooking School August 2004

Skills

  • Accurate cash handling
  • Store opening and closing procedures
  • Outstanding communication skills
  • Conflict resolution skills
  • Store operations
  • Team-oriented
  • Recruiting and interviewing
  • Commission sales
  • Flexible schedule
  • Reliable
  • Retail inventory management
  • I'm a dependable fast learning hard worker
  • I have a  positive attitude and am well known and admired in the community
  • I"m a go to person,who strives on doing my best in any job I set out to do

Accomplishments

Awarded “Associate of the quarter" 2 times in 2014.Filled in for store manager on a LOA..which gave me great experience at running an entire store,which I did very well at.Consistantly,exceeds making numbers..which means signing up customers for PLCC,free magazines,and free store discount cards.I have grown and learned so much at each job experience Ive had over the years..leaving each one on a positive note.Love to meet new people and learn new things.

Timeline

assistant manager - Stage Stores Peebles
07.2011 - Current
cafeteria manager/cook - Champlain Valley Educational Services
09.1998 - 06.2011
cashier/inventory bookkeeper - Ames Department Store
04.1996 - 07.1998
front desk clerk - AMR Ausable Club
05.1995 - 09.1995
swing manager - McDonalds
03.1994 - 04.1996
housekeeper - Super 8 motel
04.1993 - 10.1993
housekeeper - Super 8 motel
04.1993 - 10.1993
housekeeper - Super 8 motel
04.1993 - 10.1993
Moriah Central School - GED, general studies

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Holly Allen