Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Holly Alspach

Fayetteville,NC

Summary

A dedicated employee focused on giving customers positive experiences with every visit. I exhibit multiple strengths to include (but not limited to): Strong interpersonal and communications skills among peers and customers, Receptive and compliant to authority, and especially helping new employees serve customer needs to build loyalty and earn repeat business. As a life long customer service representative in multiple locations, I am particularly passionate about bringing smiles to peoples faces and leaving people feeling refreshed by every interaction, with proven track record of building client rapport.

I bring a unique flare to every work environment I take part in with an eye for detail, and exceptional knowledge in creativity. Im energetic, like to think on my feet and will be an exceptional asset to your team!

Overview

9
9
years of professional experience

Work History

Barista Trainer

Starbucks
Fayetteville, NC
02.2021 - 03.2024
  • Assessed skill levels of new and existing baristas, providing individualized training plans.
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Developed detailed lesson plans to ensure consistent delivery of training materials.
  • Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
  • Monitored staff performance to ensure adherence to company standards.
  • Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
  • Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
  • Assisted in developing new recipes for specialty drinks that meet corporate guidelines.
  • Ensured compliance with local health regulations related to food preparation, storage, sanitation.
  • Prepared reports summarizing the results of each training session.
  • Performed a wide variety of manual tasks in FOH, BOH, and Lobby area of a food activities, which involves light to moderate physical effort and is done according to established procedures.
  • Maintained excellent report with customers, to ensure customer satisfaction with every cup :) Delivering superb customer service with a bright smile.
  • Expected to work well under pressure and in a very fast-paced environment with efficiency.
  • Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
  • Created a comprehensive Barista Handbook for use as a reference guide during trainings.

Head Waiter

Preston Woodall House
Benson, NA
01.2020 - 11.2020
  • Greeted customers and escorted them to their tables.
  • Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
  • Prepared seating charts for large parties.
  • Assigned serving staff to specific stations throughout the restaurant.
  • Trained new waiters on food service procedures and customer service standards.
  • Monitored wait staff performance and provided feedback when necessary.
  • Provided assistance in resolving customer complaints in a professional manner.
  • Enforced health and safety regulations in the restaurant dining area.
  • Verified that all items ordered were delivered correctly to each table.
  • Supervised busboys to ensure proper cleaning of tables between guests.
  • Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
  • Verified that all dishes served met quality standards established by the restaurant's management team.
  • Inspected dishes before they were served for presentation and temperature accuracy.
  • Consistently monitored dining room ambiance including music levels, lighting, decorations.
  • Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
  • Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
  • Performed regular inventory checks on supplies such as napkins, utensils, condiments., ordering additional supplies as needed.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Stocked service areas with supplies during slow periods.
  • Filled condiments and napkin containers during slack periods.
  • Garnished dishes and beverages to serve visually appealing menu items.

Property Manager/Housekeeper

Preston Woodall House
Benson , NC
05.2018 - 11.2020
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Managed all maintenance requests from tenants in a timely manner.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Exercised direct supervision over property staff.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Emptied trash receptacles throughout the property.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Organized closets with hangers for guests' clothing items.
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Followed safety procedures when handling hazardous materials.
  • Provided information about hotel services upon request from guests.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Ensured that all health standards were met during cleaning operations.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained and organized cleaning supplies stock.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Communicated with maintenance team on damages to repair.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Inspected furniture for damage or stains in between guest stays.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.

Sandwich Artist

SUBWAY®Restaurants
Fayetteville, NC
05.2015 - 12.2019
  • Greeted customers and provided product knowledge.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with products and supplies.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Organized inventory for efficient restocking of products.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Followed established procedures for handling money transactions accurately.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Upsold additional items to increase store profits.
  • Replenished condiments and other supplies at front counter areas.
  • Monitored temperature of freezers and coolers throughout shift.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Assisted team members during peak hours when necessary.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Kept customer and food preparation areas clean and well-organized.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Tailored orders to address customer allergies and gluten concerns.
  • Directed patrons to restrooms and other amenities within facility.

Education

High School Diploma -

Massey Hill Classical High School
Fayetteville, NC
06-2010

Skills

  • Specialty beverages knowledge
  • Coffee Knowledge
  • Training background
  • Sales Promotion
  • Training Materials
  • Sales proficiency
  • Leadership experience
  • Order Taking
  • Performance monitoring
  • Complaint Handling
  • POS System Operation
  • Sales experience
  • Health and safety compliance
  • Multi-task functioning

Affiliations

  • All things Art: I attended some college in the Study of Fine Arts, though I did not complete school, I am knowledgeable in multiple mediums: Painting, Drawing, Sculpting ect... I have a solid eye for Aesthetic
  • Special Interest Research and Study: From New Korean Skin care products and routines to The Catacombs of Paris, I enjoy exploring for information to get a well rounded knowledge on a variety of topics.
  • Reading: I love to read! ( I collect books on the side!)

Accomplishments

  • I won Partner of the Quarter at Starbucks for being an exemplary employee in 2023

References

References available upon request.

Timeline

Barista Trainer

Starbucks
02.2021 - 03.2024

Head Waiter

Preston Woodall House
01.2020 - 11.2020

Property Manager/Housekeeper

Preston Woodall House
05.2018 - 11.2020

Sandwich Artist

SUBWAY®Restaurants
05.2015 - 12.2019

High School Diploma -

Massey Hill Classical High School

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Holly Alspach