Holly Androzzo

• During my career I have been responsible for placing individual and business clients with the insurance products best suited to their needs, from the beginning of the process to the end.
• Effectively communicating with both clients and insurance companies, resolving any issues that arose during the process, quickly and efficiently.
• Recommend type and amount of coverage based on analysis of clients circumstances.
• Ensure clients had a clear understanding of the products they were purchasing.
• Calculate quotes and educated potential clients on insurance options.
• In addition to effectively brokering insurance products, I successfully implement and administer Health Insurance and Ancillary Benefits for the client and employees, including education, enrollment, monitoring when new hires were eligible for enrollment, and communicating and resolving issues with Insurers and TPA's.
• Evaluate accuracy and quality of data entered into agency management system.
• Evaluate the efficacy and efficiency of processes, suggesting and implementing improvements where necessary
• Select and interviewed Partner Brokers and related vendors, negotiating the best services and terms available for clients

My job duties were exactly the same as they were under the umbrella of Quality Benefits Inc.

• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
• Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
• Maintained high standards of customer service by building relationships with clients.
• Obtained underwriting approval by completing application for coverage.
• Finalized sales and collected necessary deposits.
• Conducted annual reviews of existing policies to update information.
• Met with customers to provide information about available products and policies.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Remained impartial in order to advise clients based on circumstances.
• Calculated premiums and established payment methods for sales.