Holly Ankney
Kalamazoo,MI
Summary
Detail-oriented professional with strong customer service skills and a proven ability to enhance guest experiences. Known for dependability and effective problem-solving, ready to contribute to a positive work environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2021
2021
years of professional experience
Work History
Pallet Flipper
Self Employed
2025 - 2026
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
Innkeeper/Hotel Housekeeper
Baymont Inn & Suit Hotel
2203 South 11th Street, Kalamazoo, Mi 49009
2023 - 2024
- Enhanced guest satisfaction by providing personalized services and attending to individual needs.
- Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
- Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Replenished supplies such as towels, toiletries, and linens efficiently.
- Adapted quickly to changing priorities while maintaining attention to detail.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Innkeeper/Hotel Housekeeper
National House Inn
102 South Parkview Street, Marshall Michigan 49068
04.2020 - 09.2020
- Managed guest check-ins and check-outs to ensure seamless customer experiences.
- Coordinated housekeeping schedules to maintain high cleanliness standards throughout property.
- Assisted in developing marketing strategies to enhance occupancy rates and attract new guests.
- Oversaw daily operations, ensuring adherence to safety regulations and service excellence.
- Resolved guest inquiries and concerns promptly, fostering positive relationships and repeat business.
Babysitter
Kalamazoo, MI
2019 - 2020
- Supervised children's activities, ensuring safety and engagement.
- Prepared nutritious meals and snacks tailored to dietary restrictions.
- Adapted quickly to changing needs of children in various situations.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Education
High School Diploma -
Comstock Compass Highschool
3010 Gull Road, Kalamazoo, Mi 490482023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Organizational skills
Timeline
Innkeeper/Hotel Housekeeper
National House Inn
04.2020 - 09.2020
Pallet Flipper
Self Employed
2025 - 2026
Innkeeper/Hotel Housekeeper
Baymont Inn & Suit Hotel
2023 - 2024
Babysitter
2019 - 2020
High School Diploma -
Comstock Compass Highschool