Holly-Ann Hudson
George,DE
Summary
Experience delivering exceptional customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
16
16
years of professional experience
Work History
Administrative Specialist II
State Of Delaware
02.2023 - Current
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Administrative Specialist 1
State Of Delaware, Delaware Health And Social Services
08.2008 - 02.2023
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Offered technical support and troubleshot issues to enhance office productivity.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Prepared project documents, reports and brochures.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
Unit Secretary
State Of Delaware
12.2007 - 08.2008
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Enhanced office productivity by handling high volume of callers per day.
- Processed lab paperwork and requests according to physicians' orders.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
High School Diploma -
Seaford Senior High School
Seaford, De 1997306.1995
Skills
- Appointment Scheduling
- Patient Flow Management
- Office Opening and Closing
- Coordinate Schedules
- Data Collection
- Filing
- Operational Efficiency
- Visitor Registrations
- Meeting Planning
- Correspondence Preparation
- Event Coordination
- Administrative Arrangements
- Order Processing
- Operational Management
- Workload Management
- Voter Registration
- Administrative and Clerical Support
- Office Supplies and Inventory
- Schedule Management
- Office Record Management
- Employee Records Management
- Meeting Coordination
- Documentation and Recordkeeping
- Customer Relations
- Visitor Support
- Inbound Phone Call Handling
- Multi-Line Telephone Systems
- Time and Billing
- Staff Scheduling Procedures
- Bookkeeping
- Office Equipment Maintenance
Timeline
Administrative Specialist II
State Of Delaware
02.2023 - Current
Administrative Specialist 1
State Of Delaware, Delaware Health And Social Services
08.2008 - 02.2023
Unit Secretary
State Of Delaware
12.2007 - 08.2008
High School Diploma -
Seaford Senior High School
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