HOLLY ANN MURPHY

Hired as Part Time Retail Cashier for this charity organization & thrift store partnership. Promoted to Full Time as Halloween Ambassador remaining as a back up Cashier as needed. Responsible for entire Halloween season promotion in store; including decorating store, creating themed displays with items for sale and also simply for store decoration & creating seasonal atmosphere for customers. Merchandised aisles, toppers, end caps & unique displays offering decoration and costume options for customers to purchase. Sorted, hung, priced new as well as donated items to be displayed on sales floor. As a Retail Cashier I operated POS cash register to assist customers with checkout purchases. Cash, Credit/Debit cards, gift cards & vouchers. Managed sales floor by keeping inventory displayed and stocked. Also provided Asset Protection.

• Temporary position. Bound, packed & shipped finished printed product.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.

• Work at home; inbound customer service for tax software program. Seasonal position during income tax filing season.
• Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
• Developed and maintained knowledge base articles for efficient issue resolution and support training.

• Hired as Remote Customer Experience Advocate. Moved into hybrid postion when company eliminated entirely remote positions. Company was third party retailer of live event tickets locally and internationally.
• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Collaborated with cross-functional teams to streamline ticket purchasing processes. Acted as liason between customers purchasing tickets and with sellers, retail/individual, selling tickets.
• Employed active listening skills to accurately understand customer concerns and address them effectively.

• Work at home inbound customer service for customers with high risk/high interest rate loans
• Delivered exceptional customer support through active listening and effective problem-solving skills.
• Managed customer accounts by updating information and addressing billing inquiries promptly.

• Inbound call center
• American Eagle Outfitters
• Managed order processing and handled escalated customer complaints efficiently.
• Resolved customer inquiries through effective communication and problem-solving techniques.

• Inbound call center
• Satellite television provider
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume call traffic while maintaining quality service standards.
• Documented customer interactions accurately in CRM systems for future reference.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Inbound Call Center
• Seasonal position during federal medicare open enrollment period.
• Confirmed customer's Medicare parts B and D eligibility. If interested in adding Part C reviewed providers & plans available based on customers residential location. Informed them of coverages & plan costs.

• Assisted General Manager with variety of duties
• Managed customer inquiries through phone and email, ensuring timely responses and quality service.
• Assisted in maintaining accurate records of vehicle inventory and sales transactions to support daily operations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Warehouse Associate
• Assisted quality assurance by inspecting items and removing defective parts.
• Boxed, labeled, and transported items to support assembly operations.
• Assisted in inventory management, ensuring timely replenishment of materials.
• Collaborated with team members to streamline assembly processes and reduce downtime.

• Managed front desk operations, ensuring a welcoming environment for clients and visitors.
• Assisted Loan Processors by guiding clients through loan application, obtaining credit profiles & obtaining documents required by lender.
• Managed calendars for Sales Representatives and their meetings in office, as well as their client appointments.
• Interviewed, hired & trained telemarketers who chased leads for the Sales team.

• Managed front desk operations, ensuring smooth workflow and efficient customer service.
• Handled incoming calls, directing inquiries to appropriate departments with accuracy and professionalism.
• Oversaw inventory management of office supplies, ensuring adequate stock levels to support daily operations.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Assisted with Quality Control and Bindery functions.