Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
Generic

Holly Ansley

Escondido

Summary

To obtain a leadership position within the hospitality industry—or in higher education—that leverages my operational expertise, strategic insight, and passion for service excellence. I bring a proven track record of driving performance, mentoring teams, and elevating guest experiences, paired with a desire to educate and inspire the next generation of hospitality professionals. Known for my determination, dependability, and commitment to continuous growth, I offer a professional foundation built on competence, confidence, and integrity.

Overview

28
28
years of professional experience

Work History

Regional VP of Resort Operations

Grand Pacific Resorts Management (GPRM)
12.2016 - Current
  • Responsible for the operational management and performance of resort properties in Hawaii and Southern California.
  • Provide consistent support and oversight to General Managers to drive resort success through operational audits, staff development, and strategic financial guidance.
  • Work closely with HOA Board members to align operational goals, build mutual trust, and represent Grand Pacific Resorts with professionalism and integrity across all touchpoints.
  • Work to enhance the organization’s capabilities through effective staffing and development of Associates by assisting GPRM with developing recruiting strategies based on evolving needs and profile of the business.
  • Responsible for setting and maintaining high standards for team and individual performance.
  • Consistently provide timely coaching and feedback to all Associates and reward distinctions in performance.
  • Assists senior management in achieving business results by contributing to the development of long-term function and/or discipline strategy, sharing relevant information to help others understand and support business objectives and by achieving results against budget within scope of responsibility.
  • Contributing on a regular basis to operating efficiencies by recommending new and creative business management techniques.
  • Played a key role in designing company-wide budget templates and managed the end-to-end budget planning process during annual budget season.
  • Cultivate successful relationships with all Resort Board Members; ensuring communication is constant, positive and transparent.
  • Responsible for development of Basic Service Levels (BSLs) and Standard Operating Procedures (SOPs) for all components of onsite experience.
  • Responsible for organizing the transition team and processes for new Resorts added to GPRM portfolio.

General Manager

Grand Pacific Palisades Resort & Hotel - GPRM
04.2011 - 12.2016
  • 249 Unit Property - 161 Timeshare condominiums units and 90 Hotel units. Overall management of a condo-style Resort and Hotel, direction of staff, as well as the internal and external presentation of the Resort and Hotel. Structure the rates by using yield management to increase the ADR, RevPar and Occupancy. Maintain involvement with the daily operations of all departments to coordinate and control the general operation of the Resort and to ensure guest satisfaction.
  • Develop training programs for all employees and managers.
  • Ensure operation of the resort is within all legal guidelines - Employee Relations, General Use, Contracts, Health and Safety.
  • Developed efficient staffing and spending guidelines that allowed the Grand Pacific Palisades to turn around their one million dollar loss carry forward within two years. (2011-2013)
  • Takes a proactive leadership role in evaluating and processing improvements for resort operations.
  • Provided direction and motivation to Associates to ensure the achievement of resort goals.
  • Developed and maintain a seven (7) million dollar operating HOA budget.
  • Developed and maintain a three (3) million dollar operation Hotel budget.
  • Participated in various projects within Grand Pacific Resorts Management including Vacation Snap Shop, Service Champions, Financial Education and the Budget Committee.
  • Assisted with Regional Duties, overseeing a variety of Resorts during vacations and Leaves of Absences.

Asst. General Manager

Carlsbad Inn Beach Resort -GPRM
10.2010 - 04.2011
  • 132 Unit Property – Assisted in overall management of a condo-style Resort, direction of staff, as well as the internal and external presentation of the Resort. Structuring the rates by using yield management to increase the ADR, RevPar and Occupancy. Maintain involvement with the daily operations of all departments, to coordinate and control the general operation of the Resort and to ensure guest satisfaction.

General Manager

Glorietta Bay Inn
05.2006 - 09.2009
  • 100 Unit Property -Overall management of the hotel, overseeing the entire property, including sales, marketing and human resources, with direct leadership of all staff members and management staff. Maintained distinctive operational standards, promoting unity and teamwork amongst departments.
  • Supported and produced relationships with the Owners and the surrounding community to maximize financial performance. Upheld the highest quality standard to maximize levels of guest’s satisfaction and create memorable stays at the hotel.
  • Worked on internal and external presentation of the Resort. Restructured rates to optimize yield management in increasing the ADR, RevPar and Occupancy.
  • Increased ADR (Average Daily Rates) by 15% - $200/night to $230/night
  • Develop and maintain a yearly operating budget, utilizing discretionary power in application of budget funds to meet the needs of the operation.

General Manager

Coronado Beach Resort - GPRM
08.2004 - 05.2006
  • 53 Unit Property – Overall management of a condo-style Resort, direction of staff, as well as the internal and external presentation of the Resort. Structuring the rates by using yield management to increase the ADR, RevPar and Occupancy. Maintain involvement with the daily operations of all departments, to coordinate and control the general operation of the Resort and to ensure guest satisfaction.
  • Develop and maintain yearly 1.7 million dollar operating budget, utilizing discretionary power in application of budgeted funds to meet the needs of the resort operation.
  • Regional speaker at Annual ARDA Conference for revenue management.

General Manager

Carlsbad Seapointe Resort -GPRM
02.2003 - 08.2004
  • 95 Unit Property – Overall management of a condo-style Resort, direction of staff, as well as the internal and external presentation units and the Resort. Structuring the rates by using yield management to increase the ADR, RevPar and Occupancy.
  • Maintain involvement with the daily operations of all departments, to coordinate and control the general operation of the Resort and to ensure guest satisfaction.
  • Developed and maintained a yearly 2.2 million dollar operating budget.

Director of Hotel Operations

Sunset Station Hotel and Casino
06.2000 - 02.2001
  • 457 Rooms Hotel – Responsibilities included overseeing the operations of the Front Desk, Housekeeping, Internal Maintenance, Bell Desk, the Uniform Room, PBX, Valet and the Gift Shop; ensuring exceptional guest service, staff training and development, safety and to make certain budget goals were met.

Internal Maintenance, Housekeeping and Uniform Room Manager

Sunset Station Hotel and Casino
05.1999 - 06.2000
  • Responsible for maintaining the cleanliness of over 80,000 sq ft of Casino floor and 457 hotel rooms.
  • I was responsible for organizing and managing arrangements of all concerts and catering functions.

Assistant Hotel Manager

Sunset Station Hotel and Casino
01.1998 - 05.1999
  • Responsible for overseeing the daily operations of the Front Desk and Housekeeping Department.

Executive Housekeeper

Sunset Station Hotel and Casino
05.1997 - 01.1998
  • Opened Sunset Station as Asst. Exc. Housekeeper, responsible for overseeing the Housekeeping Department.

Education

Bachelor of Science - Hotel Administration

University of Nevada, Las Vegas
Las Vegas, NV
05.1994

Skills

  • Staff leadership
  • Strategic Decision-making
  • Operational planning
  • Operations management
  • Process improvements
  • Budget administration
  • Teamwork and collaboration
  • Problem-solving
  • Relationship and team building
  • Leadership and people development
  • Excellent communication

Accomplishments

    Led recovery efforts at Grand Pacific Palisades Resort, eliminating a $1.5M loss carryforward within two years through strategic staffing efficiencies, disciplined expense management, and collaborative team leadership.

    Instruct budget training courses for emerging General Managers as part of Grand Pacific Resorts' Trail Blazer leadership development program, focusing on financial literacy, forecasting, and strategic planning.

    Successfully orchestrated Hanalei Bay Resort’s 2025 Annual Board Meeting—widely recognized as the best in the resort’s history—by ensuring seamless meeting flow, thorough preparation, and timely delivery of all materials; received consistent commendations from Board members throughout the event.

Awards

Spirit of Hospitality Award 2018 – Grand Pacific Resorts Management, Spirit of Hospitality Award 2015 – Grand Pacific Resorts Management, ARDA 2014 Resort Manager of the Year – American Resort Development Association, General Manager of the Year, 2012 – Grand Pacific Resorts Management, Silver Finalist for Resort Manager of the Year, 2012 – American Resort Development Association, 2013 RDY Award Green Sustainability Program within a Resort - Grand Pacific Palisades Resort & Hotel, RCI Platinum Green Award, 2012 – Grand Pacific Palisades Resort & Hotel, Best Boutique Hotel, 2007 & 2009, Glorietta Bay Inn (Coronado Lifestyle Magazine), Best Luxury Hotel, 2008, Glorietta Bay Inn, www.signonsandiego.com, Best Guest Relations, 2007 & 2009, Glorietta Bay Inn (California Hotel and Lodging Association)

Timeline

Regional VP of Resort Operations

Grand Pacific Resorts Management (GPRM)
12.2016 - Current

General Manager

Grand Pacific Palisades Resort & Hotel - GPRM
04.2011 - 12.2016

Asst. General Manager

Carlsbad Inn Beach Resort -GPRM
10.2010 - 04.2011

General Manager

Glorietta Bay Inn
05.2006 - 09.2009

General Manager

Coronado Beach Resort - GPRM
08.2004 - 05.2006

General Manager

Carlsbad Seapointe Resort -GPRM
02.2003 - 08.2004

Director of Hotel Operations

Sunset Station Hotel and Casino
06.2000 - 02.2001

Internal Maintenance, Housekeeping and Uniform Room Manager

Sunset Station Hotel and Casino
05.1999 - 06.2000

Assistant Hotel Manager

Sunset Station Hotel and Casino
01.1998 - 05.1999

Executive Housekeeper

Sunset Station Hotel and Casino
05.1997 - 01.1998

Bachelor of Science - Hotel Administration

University of Nevada, Las Vegas

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