Holly Anthony
Summary
Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Brizzee Family Medicine
10.2017 - 04.2025
- Clinical/ back office Medical Assistant for 2 providers in a family practice setting.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Participated and kept up to date records for immunizations for the Idaho Immunization Program.
Certified Medical Assistant/Medical Billing Specialist
Pocatello Women's Health Clinic
12.2003 - 04.2016
- Work as a receptionist, Clinical/ back office Medical Assistant, in the billing and collections department for 23 different providers.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- I was the specialist/ ran the EHR for the clinic. This included teaching and running weekly and sometimes daily meeting for the providers as well as nursing, billing and receptionist staff.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Posted and adjusted payments from insurance companies.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Collected payments and applied to patient accounts.
- Precisely evaluated and verified benefits and eligibility.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
- Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Evaluated patients' financial status and established appropriate payment plans.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Educated colleagues on best practices in medical billing, providing ongoing training sessions as needed.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Monitored outstanding invoices and performed collections duties.
Cashier
Flying J Travel Center
05.2004 - 05.2005
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Support Specialist
Development Options
05.2001 - 12.2003
- Guided developmentally disabled adults and children through customized day programs.
- Improved quality of life for clients through compassionate care and assistance with daily tasks.
- Supported clients in maintaining clean and organized living spaces, fostering a sense of pride in their homes.
- Implemented creative strategies for skill development, adapting techniques to suit each client''s unique learning style.
- Provided ongoing emotional support during challenging times, helping clients build resilience and coping skills.
- Assisted clients in managing personal finances, developing budgeting skills to promote long-term financial stability.
- Encouraged healthy lifestyle choices through guidance on nutrition and participation in physical activities together with clients.
- Assisted clients in achieving vocational goals through job search assistance, resume writing guidance, interview coaching.
- Promoted social integration by organizing group activities and outings within the community.
- Documented client progress and activities in accordance with agency policies and procedures.
- Devised and implemented community-based programs to promote mental health awareness.
- Assisted clients in identifying community resources and connecting with appropriate services.
Education
Associate of Applied Science - Medical Assisting
Idaho State University
Pocatello, ID12-2003
High School Diploma -
Marsh Valley High School
Arimo, Idaho05-2001
Skills
- HIPAA compliance
- Attention to detail
- Multitasking and organization
- Phlebotomy techniques
- Conflict resolution
- Medical billing and coding
- Medical records management
- Injection administration
- EMR / EHR
- Reliable team player
- Compassionate
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Medical Assistant
Brizzee Family Medicine
10.2017 - 04.2025
Cashier
Flying J Travel Center
05.2004 - 05.2005
Certified Medical Assistant/Medical Billing Specialist
Pocatello Women's Health Clinic
12.2003 - 04.2016
Support Specialist
Development Options
05.2001 - 12.2003
Associate of Applied Science - Medical Assisting
Idaho State University
High School Diploma -
Marsh Valley High School