Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
Generic

Holly Arent

Kenosha,WI

Summary

Customer Service is everything. I want to help customers by finding solutions to their problems and maybe increasing the order if called upon. I want to help the company to succeed and endure. #readytowork Authorized to work in the US for any employer

Overview

23
23
years of professional experience

Work History

Senior Membership Consultant

GoHealth
Kenosha, WI
05.2021 - 03.2024
  • My Medicare Insurance license in the state of Wisconsin.
  • I was licensed to sell Medicare insurance in other states, e.g. Michigan, New York, Virginia, West Virginia, South Carolina, Georgia, Mississippi, Texas, Kentucky, Tennessee, Ohio, Illinois, California, and Oregon.
  • Experience in a Medicare insurance company (GoHealth) call center.
  • I helped members find plans that fit their needs and wants.
  • Explain the difference between a Medicare Advantage plan and a Medicare Supplement plan.
  • Making sure that the cost of the plan is cost-effective for the member's lifestyle.
  • Make sure the members are aware that they can contact us if they have questions and/or issues.

Retail Assistant Store Manager

Boston Store Clearance Center
Milwaukee, WI
03.2013 - 06.2013
  • Opening and closing the store, assisting customers,
  • processing new merchandise when it arrives, filling the floor with merchandise,
  • recruiting, interviewing, hiring, and training new associates,
  • balancing the cash drawer,
  • making up employee schedules and break schedules,
  • setting sales and merchandise (making the fixtures and walls aesthetically pleasing)
  • trying to meet sales goals by the store manager.

Sales Area Manager

Boston Store
Brookfield, WI
07.2006 - 06.2012
  • Ran a 3.5 to 5 million dollar business with 20-35 associates.
  • Hired and trained sales associates in customer service, store credit, and other promotional programs.
  • Have been responsible for Men's, Misses', Special Sizes, Specialized Departments, and Home Departments.
  • Responsible for developing and instituting new programs within the store such as markdowns and sign set.
  • Used Microsoft Word and Excel programs to develop spreadsheets and documents for tracking, coaching, and communication between associates and management.
  • Instrumental in preparing the store for visits from Vendor CEO, special events, and company Board of Directors.

Sales Area Manager in Training (SMIT), Lead and sales associate

Boston Store
Milwaukee, WI
07.2003 - 07.2006
  • Trained as a manager in the Dress and Men's Department,
  • Lead in Handbag Department, and responsible for filling the floor, merchandising, and building clientele.
  • Received Customer Service award in 2004.
  • Built the Coach Handbag business from a 'B' store to an 'A' store.
  • Made my instant credit goal while coaching my fellow co-workers on making their own instant credit goal.

Substitute Teacher

Waukegan Public Schools
Waukegan, IL
11.2000 - 06.2003
  • Followed lesson plans that were left by the teacher,
  • made my own lesson plans when hired as a physical education teacher substitute,
  • hired as a long-term substitute when teachers are on medical (Maternity and Health) leave.

Education

Bachelor of Science in Educational Studies -

Carroll College
WI
01.2000

Skills

  • Curriculum Development
  • Retail Management
  • Teaching
  • Store Management Experience
  • Recruiting
  • Physical Education
  • Interviewing
  • Classroom Management
  • Management
  • Supervising Experience
  • Regulatory Compliance
  • Needs Assessment
  • Customer Service
  • Product Recommendations
  • Inbound and Outbound Calling
  • Calm and Professional Under Pressure
  • Customer Relationship Management (CRM)
  • Customer Data Confidentiality
  • Medicare industry regulations knowledge

Assessments

  • Customer Focus & Orientation, Highly Proficient, 06/01/20, Responding to customer situations with sensitivity
  • Call Center Customer Service, Familiar, 06/01/20, Applying customer service skills in a call center setting

Personal Information

Title: Customer Service

Timeline

Senior Membership Consultant

GoHealth
05.2021 - 03.2024

Retail Assistant Store Manager

Boston Store Clearance Center
03.2013 - 06.2013

Sales Area Manager

Boston Store
07.2006 - 06.2012

Sales Area Manager in Training (SMIT), Lead and sales associate

Boston Store
07.2003 - 07.2006

Substitute Teacher

Waukegan Public Schools
11.2000 - 06.2003

Bachelor of Science in Educational Studies -

Carroll College

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Holly Arent