Open To Work
Holly Askew
Montrose,PA
Summary
Highly motivated Personal Care Assistant with extensive experience providing compassion, and person-centered care. Proven ability in complex problem-solving,maintaining strong clear communication with clients, family members and medical teams. Skilled in managing clients needs with empathy and efficiency, including a strong background in administrative phone skills.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Personal Care Assistant (PCA)
Self Employed
Springville, PA
08.2023 - Current
- Assisted client with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate support to client with diverse needs, enhancing their daily living skills.
- Monitored client health status and reported significant changes to medical professionals promptly.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Fostered strong relationship with client and the family, promoting open communication lines for better understanding of care plans.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
- Helped client manage money, pay bills, and shop for groceries or personal items.
- Utilized adaptive equipment to support client in achieving their highest level of functioning and independence.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored vital signs regularly to track patient health status, promptly reporting any changes or concerns to healthcare professionals.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Remained alert to problems or health issues of client and competently responded.
- Mobility Assistance
Personal Care Assistant
Self Employed
Montrose, PA
12.2019 - 07.2023
- Provided personal care and companionship to clients, enhancing their quality of life.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed individualized care plans tailored to specific client needs.
- Monitored client health and reported changes to healthcare professionals.
Caregiver
Gracious Living Estates
Montrose, PA
11.2018 - 12.2019
- Provided compassionate care to residents, ensuring comfort and safety throughout daily activities.
- Implemented improvements in daily routines that increased operational efficiency within the caregiving team.
- Assisted residents with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted residents with self-administered medications.
- Assisted 21 residents to the dinning room for meals
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Recognized and reported abnormalities or changes in residents' health status to Nurse.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
Packer and Data Entry
Ritz Tech
Montrose,PA
10.2017 - 11.2018
- Operated hand-held scanners to track inventory movement and ensure accuracy.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Handling missing items, damaged goods or incorrect orders'
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
- Picked and packed 40 or more order items in a shift.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Entered data into computer using Inventory Management System (IMS)
Customer Service/Cashier
Smokin Joe's
Montrose, PA
02.2017 - 10.2017
- Interacted with customers to address inquiries and provide exceptional service, fostering strong relationships.
- Managed cash flow effectively to ensure accurate financial records and maintain operational efficiency.
- Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions.
- Resolved customer issues promptly and effectively.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Customer Service/Cashier
Dollar General
Montrose, PA
12.2016 - 06.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall satisfaction and service experience.
- Resolved customer issues promptly, fostering positive relationships and repeat business.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Redeemed coupons to discount purchases.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Learned duties for various positions and provided backup at key times.
- Handling long lines efficiently
- Working independently with little supervision
Security/Flagger
Northeast Diversified
Tunkhannock, PA
08.2015 - 11.2016
- Security on gas pads logging in/out people.
- Maintained detail records of daily activities.
- Ensured site safety by implementing and monitoring safety protocols to create a secure work environment.
- Processed transactions efficiently to maintain smooth operations and reduce wait times.
- Managed traffic control measures to facilitate safe and efficient movement around construction zones.
- Demonstrated strong communication skills by effectively conveying information and instructions to team members and stakeholders.
- Applied flagging techniques to direct vehicular and pedestrian traffic safely around work areas.
- Coordinated with crew members to optimize workflow and ensure timely completion of project tasks.
- Displayed excellent decision-making skills under pressure while managing heavy vehicle traffic during unexpected events or incidents onsite.
- Maintained a strong knowledge of state-specific traffic laws and regulations related to flagging operations, ensuring compliance within the workplace.
Quality Control Supervisor
Quality Packaging Industries (QPI)
Meshoppen, PA
02.2005 - 08.2015
- Led cross-functional teams to enhance collaboration and achieve project goals effectively.
- Inspected products rigorously to ensure conformance to established quality standards.
- Implemented quality assurance protocols that improved overall product reliability and customer satisfaction.
- Monitored compliance standards to ensure alignment with regulatory requirements and organizational policies.
- Data entry for Microsoft Excel
- Facilitated process improvement initiatives that streamlined operations and increased efficiency
- Trained and mentored 10 staff members on quality inspection techniques and best practices for operational efficiency.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Knowledge of Quality Standards
- Making decision under pressure.
- Meeting deadlines
Education
High School Diploma -
Tunkhannock Area School District
Tunkhannock, PASkills
- Observational skills
- Verbal and written communication skills
- Problem-solving
- Multitasking and organization
- Dependable and responsible
- Compassionate communication
- Relationship building
- Team collaboration
- Documentation
- Tact and diplomacy
- Dementia care
- Elderly care
- Data entry
- Customer relationship management (CRM)
- Clerical support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a Certificate for Microsoft Basic Excel.
- Used Microsoft Word for documentation, and personal and social letters.
- Achieved a Certificate for Microsoft Basic Word.
- Achieved a Certificate for Basic Artificial Intelligence
Certification
Microsoft Word and Excel
Timeline
Personal Care Assistant (PCA)
Self Employed
08.2023 - Current
Personal Care Assistant
Self Employed
12.2019 - 07.2023
Caregiver
Gracious Living Estates
11.2018 - 12.2019
Packer and Data Entry
Ritz Tech
10.2017 - 11.2018
Customer Service/Cashier
Smokin Joe's
02.2017 - 10.2017
Customer Service/Cashier
Dollar General
12.2016 - 06.2017
Security/Flagger
Northeast Diversified
08.2015 - 11.2016
Quality Control Supervisor
Quality Packaging Industries (QPI)
02.2005 - 08.2015
High School Diploma -
Tunkhannock Area School District