Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Holly Atkins

Toronto,OH

Summary

Committed and ambitious job seeker known for solving problems and building interdepartmental relationships. Highly trained in all aspects of payroll and considered dedicated team player. Highly proficient in ADP, Efficenter, and Attendance on Demand payroll processing covering multi-state regulations. Looking to take on a role with a company where attention to detail and all types of personalities will be appreciated. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, skilled in working under pressure, adapts to new situations and challenges, and quickly masters new skills. Hardworking employee with excellent customer service, as well as multitasking and time management abilities. Devoted to giving every customer or colleague a positive and memorable experience.

Overview

27
27
years of professional experience

Work History

Payroll Specialist

Priority Life Care
Wintersville, OH
02.2018 - 02.2024
  • Processed payroll for over 1,600 employees bi-weekly, ensuring accuracy of pay and deductions.
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Assisted with auditing processes related to payroll.
  • Researched discrepancies in payroll data and provided corrective action when needed.
  • Performed manual calculations for retroactive pay adjustments or special payments as required.
  • Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
  • Developed and implemented procedures to ensure accurate entry of payroll data into the system.
  • Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
  • Analyzed trends in labor costs to identify areas where cost savings could be achieved.
  • Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
  • Generated reports detailing hours worked by department, location, employee type as requested by management.
  • Responded promptly to requests from external auditors during audits.
  • Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
  • Managed multiple tasks simultaneously while meeting deadlines consistently.
  • Solved complex problems related to payroll processing quickly and efficiently.
  • Researched and resolved employee payroll questions and issues via email, phone and in person.
  • Onboarded new employees in time reporting and payroll systems.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
  • Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.
  • Worked closely with human resources (HR) to safeguard confidential employee data.
  • Anticipated potential payroll issues and questions to take proactive action and prevent development of problems.
  • Audited time records submitted by clients to verify conformance with appropriate administrative policies and regulations.
  • Assisted in annual budget planning and development.
  • Processed new employee paperwork and entered information into payroll system.
  • Managed payroll and time and attendance systems.
  • Tracked employee vacation, personal and sick leave earnings and use.
  • Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
  • Prepared and balanced end-of-period reports and reconciled payroll issues.
  • Maintained up-to-date payroll records by recording employee exemptions, transfers, and resignations.
  • Reconciled payroll discrepancies by reviewing time sheets, production charts, and wage tables.
  • Recorded adjustments to previous pay-related errors.
  • Trained new employees on company timekeeping systems.
  • Kept informed on tax law changes that applied to payroll process.
  • Coordinated special programs during and after COVID involving payroll bonuses and incentives.

Human Resources Assistant

Priority Life Cre
Wintersville, OH
02.2018 - 02.2024
  • Assisted in recruiting and hiring processes by conducting phone screens and scheduling interviews.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Organized and conducted sessions to introduce policies and procedures to new leadership.
  • Prepared job postings for open positions on the company website and other job boards.
  • Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
  • Managed employee relations issues including grievances, complaints, and disputes as needed.
  • Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
  • Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
  • Updated employee database with changes in job title, salary information, or contact details.
  • Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
  • Advised managers on best practices related to performance management processes.
  • Processed paperwork associated with personnel transactions such as promotions or terminations.
  • Monitored timekeeping records for accuracy and completeness.
  • Developed and executed training programs for leadership
  • Reviewed resumes submitted by applicants for open positions.
  • Performed administrative tasks related to payroll processing or benefit administration.
  • Assisted with planning, organizing, and coordinating company events.
  • Traveled to new communities to guide new employees through orientation and onboarding, and explained documentation requirements to facilitate HR process.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Created and maintained internal job descriptions and postings to accurately reflect roles.
  • Developed and maintained training materials and benefits packets for new hires.
  • Guided employees through automated self-service platform for real-time attendance tracking and queries.
  • Filed documents, delivered mail, and reported data to facilitate office operations of HR department.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Answered questions regarding salaries, benefits and other pertinent information.
  • Processed paperwork related to grievances, performance evaluations, classifications, and employee leaves of absence.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Examined employee files to answer inquiries for assistance with personnel actions.
  • Conducted job applicant interviews to gain additional insight into professional background and skill set.
  • Searched employee files to obtain information for authorized persons and organizations.
  • Assisted in administering employee benefit programs and worker's compensation plans, and eligibility for Family Medical Leave Act (FMLA).

Home Health Aide

Addus Home Health Care
Wintersville, OH
01.2015 - 02.2018
  • Assisted with personal care activities, such as bathing, dressing, grooming, and ambulation.
  • Provided companionship and monitored health condition of clients.
  • Accompanied clients to doctor appointments and social events.
  • Assisted in ambulation and exercise routines for clients.
  • Prepared meals and snacks according to prescribed diets.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Observed self-administered medications as instructed by physician or nurse practitioner.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Followed individualized care plans based on medical orders and assessments.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Accompanied clients to doctors' offices and on other trips outside home, providing assistance and companionship.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Recognized emergency situations and implemented appropriate procedures.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Documented patient status and reported changes in care needs.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Delivered high level of assistance with cooking, meal preparation, and shopping.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Provided entertainment and companionship through conversation, reading, and patient-preferred activities.
  • Provided patients and families with emotional support and instruction.
  • Massaged patients or applied ointment and/or lotion to skin.

Kitchen Aide

Northern Panhandle Head Start
Chester, WV
09.2016 - 05.2017
  • Prepared ingredients for meals by washing, peeling, and cutting vegetables and fruits.
  • Cleaned kitchen equipment, surfaces, utensils and appliances after use.
  • Stocked food supplies such as condiments, spices, canned goods and other items in assigned areas.
  • Disposed of trash in a timely manner following established procedures.
  • Followed safety protocols while handling hazardous chemicals or sharp objects.
  • Maintained high standards of hygiene throughout the kitchen area.
  • Checked and recorded temperatures of freezers, refrigerators, and heaters to ensure proper functioning.
  • Labeled containers with date and contents before storing food items in refrigerator or freezer.
  • Organized storage areas for easy access to ingredients when needed for meal preparation.
  • Ensured that all dishes were served promptly at correct temperature.
  • Carried out daily cleaning tasks such as sweeping floors, mopping surfaces.
  • Inspected workstations prior to beginning shifts for cleanliness and orderliness.
  • Reported any maintenance issues regarding kitchen equipment immediately to supervisor.
  • Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Acquired new skills to support team and further accommodate customer needs.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.

General Manager

Hardee's
Weirton, WV
08.1997 - 01.2005
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, payroll, customer service, and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Ensured compliance with local health department regulations regarding food safety standards, and maintained a ServSafe Certification throughout employment.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Recruited, interviewed, hired, onboarded, and trained qualified staff for open positions.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Prepared staff work schedules, assigned team members to specific duties, and monitored timekeeping to remain within budget.
  • Tracked daily sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Delivered exceptional client experiences through hands-on leadership of associates and supervisors.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking, and waste control guidelines.
  • Cleaned and sanitized food preparation areas, cooking surfaces, and utensils.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock using the First In, First Out (FIFO) method.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Maintained accurate records of daily production sheets, including end of day counts and waste logs.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Ensured that all dishes were prepared according to recipe specifications.
  • Managed multiple tasks and prepared multiple orders simultaneously while remaining organized in a fast-paced environment.
  • Conducted regular maintenance checks on equipment ensuring proper functioning order.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Operated fryers, broilers, ovens, and grills according to instructions to maintain safety and food quality.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and cookware.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Retained consistent quality and high accuracy when preparing identical dishes every day, adhering to portion controls and presentation specifications.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Received and stored food and supplies.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Verified kitchen staff followed all recipes and portion serving guidelines correctly.
  • Greeted customers, took orders, and provided product information.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters..
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Utilized computer system to track sales data for daily reports.
  • Completed end-of-shift tasks such as counting money in register drawers and store safe, and reconciling transactions with receipts.
  • Cross-checked orders against invoices to ensure accuracy of delivery shipments received from vendors.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Worked nights, weekends and holidays and maintained calm, pleasant demeanor.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Backed up front counter and drive-thru employees to maximize guest satisfaction with speedy service.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Remained aware of surroundings and secured cash to minimize loss potential.

Education

Associate of Arts - Middle Childhood Education

Eastern Gateway Community College
Steubenville, OH
05-2015

Skills

  • Microsoft applications
  • Multi-state payroll
  • Garnishment processing
  • New employee processing
  • Payroll Administration, policies, and procedures
  • Employee File Maintenance
  • Skilled in Microsoft Word, Pages, Excel, Numbers, ADP, Efficenter, Attendance on Demand, Relias, Teams, PowerPoint, Zoom, talentReef, email, Gmail, Yahoo mail, Photoshop, social media
  • Exceptionally organized
  • Meeting deadlines
  • Project Management
  • Employee Relations
  • Record-keeping
  • Payroll Auditing
  • Excellent interpersonal and written communication
  • Telephone and email etiquette
  • Analytical Skills
  • Report Preparation
  • Benefits Administration

Affiliations

  • Creates program sold by the Boosters Club for Toronto Jr./Sr. High School Fall Sports Programs that are sold at the gates prior to home games. This includes receiving and designing ads from parents and businesses, as well as sending to a third-party printer and distribution.
  • Creates program sold by the Boosters Club for Toronto Titans Peewee Football Program that are sold at the gates prior to home games. This includes receiving and designing ads from parents and businesses, as well as sending to a third-party printer and distribution.
  • Assists the Toronto Band Parents as I am able to with concessions, fundraising, and the annual Band Camp.
  • Mother to three biological, adult children, stepmother to two adult bonus children, and grandmother to one
  • Enjoys reading, writing, baking, cooking, crocheting, playing music with my daughter, and spending time with my family.
  • I enjoy traveling, movies, concerts, and live standup comedy.

Accomplishments

  • Authored a 400+ page manual on leadership and HRIS used by Priority Life Care
  • Continuously updated policies, procedures, and job descriptions
  • Hosted monthly trainings on the HRIS to new leaders
  • Planned and carried out travel plans to onboard new communities and associates nationwide
  • Coordinated office events, including the annual holiday party
  • Assisted with Corporate Symposium set up

Timeline

Payroll Specialist

Priority Life Care
02.2018 - 02.2024

Human Resources Assistant

Priority Life Cre
02.2018 - 02.2024

Kitchen Aide

Northern Panhandle Head Start
09.2016 - 05.2017

Home Health Aide

Addus Home Health Care
01.2015 - 02.2018

General Manager

Hardee's
08.1997 - 01.2005

Associate of Arts - Middle Childhood Education

Eastern Gateway Community College

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Holly Atkins