D'metrice Nelson

Madison Equities

01.2015 - 08.2024

Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Responded quickly to emergency situations to assess and deflect issues.
Completed full building and grounds patrols to spot and investigate concerns.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
Promoted to team leader for demonstrating exceptional leadership and security management skills.
Examined doors, windows and gates to verify security.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.