Summary
Overview
Work History
Education
Skills
Websites
Awards
Leadership Experience
Affiliations
Accomplishments
Certification
References
Timeline
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HOLLY BAGLEY

Whitmore Lake

Summary

Enthusiastic and detail-oriented professional with a background in luxury hospitality, client services, and property management. Experienced in coordinating guest experiences, managing bookings, and providing high-level service in fast-paced environments. Skilled at organization, communication, and tailoring experiences to individual needs. Driven by a passion for travel and cultural exploration, with the adaptability and creativity to deliver personalized, seamless journeys. Excited to bring this dedication and skillset to Black Tomato as a Global Travel Advisor!

Overview

7
7
years of professional experience
1
1
Certification

Work History

Property Manager

Airbnb Manager
05.2022 - Current
  • Oversee Airbnb properties by managing bookings and coordinating guest services to maximize occupancy.
  • Resolve guest complaints efficiently, contributing to positive feedback and five-star reviews.
  • Implement data-driven pricing strategies to optimize profitability for multiple Airbnb listings.
  • Coordinate seamless guest check-ins and check-outs, enhancing the overall experience.

Guest Services

The Point Resort Relias & Chateaux
Saranac Lake
07.2024 - 03.2025
  • Delivered Forbes 5-Star guest services by addressing inquiries and fulfilling special requests.
  • Ensured seamless luxury experience through meticulous attention to detail in service delivery.
  • Provided exceptional dining service with personalized guest experiences and high hospitality standards.
  • Coordinated effectively with kitchen team to maintain service efficiency and quality.

Real Estate Agent

Griffith Realty Group
Finger Lakes
06.2022 - 10.2024
  • Facilitated property transactions by assisting clients with home buying, selling, and renting.
  • Provided personalized guidance and market expertise to enhance client decisions.
  • Responded promptly to client inquiries via phone and email, ensuring timely communication.

Server

Roots Café
Naples
05.2023 - 08.2024
  • Provided outstanding customer service in a fast-paced environment through attentive service.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Resolved customer inquiries and complaints professionally to maintain satisfaction levels.

Client Success Intern

Cameron Digital Consulting
05.2023 - 05.2024
  • Secured new clients through targeted bids on Upwork and customized email campaigns.
  • Managed organic social media strategies across LinkedIn, Facebook, and Instagram to boost engagement.
  • Curated engaging content to strengthen brand presence and increase audience interaction.
  • Analyzed KPIs to identify areas for improvement.

Beverage Cart Operator

Saranac Inn Golf Club
Saranac Lake
09.2021 - 10.2021
  • Executed beverage cart operations, delivering drinks to golfers, handling transactions, and ensuring exceptional customer service

Laborer

Re/Max Properties
Finger Lakes
06.2018 - 08.2021
  • Facilitated property preparation through furniture relocation, skid steer operation, and demolition work.
  • Operated tools and equipment for efficient cleaning and repair tasks on properties.
  • Collaborated with team members to achieve timely completion while maintaining quality standards.

Labor/Barista/Server

Wickham Farms
Penfield
06.2020 - 10.2020
  • Ensured cleanliness of work areas and equipment to maintain sanitary standards.
  • Delivered food and beverages according to customer specifications.
  • Provided exceptional customer service to enhance dining experience.
  • Processed payments accurately and efficiently to minimize wait times.
  • Stocked supplies regularly to ensure availability of essential items.
  • Served food and drinks promptly to meet customer demands.

Education

Bachelor of Science - Digital Marketing

Paul Smith's College
Paul Smiths, NY
05-2025

Bachelor of Science - Business Management

Paul Smith's College
Paul Smiths, NY
12-2024

High School Diploma -

Our Lady of Mercy High School
Rochester, NY
06.2021

Skills

  • Customer service excellence
  • Time management
  • Microsoft Office proficiency
  • Social media strategy
  • WordPress development
  • Communication skills
  • Itinerary planning
  • Travel research
  • Canva design
  • Problem solving
  • Property management
  • Adaptability

Awards

  • Outstanding Bachelorette
  • USCAA All-American Honors Women's Basketball
  • Dean's List
  • Adirondack Scholar
  • USCAA All-Academic

Leadership Experience

  • Member, National Society of Leadership and Success, 09/2021, 05/2025
  • Captain, Paul Smith's Women's Basketball, 10/2022, 03/2025
  • Member, Student-Athlete Advisory Committee, 08/2024, 05/2025
  • Treasurer, Student Government, 08/2023, 05/2024

Affiliations

  • College Women's Basketball
  • Training for a half-marathon
  • Completed a WorldPackers trip after College
  • Traveled Europe for a month after College

Accomplishments

  • Outstanding Bachelorette Award
  • USCAA All-American Honors Women's Basketball
  • USCAA 2nd Team Women's Basketball
  • Dean's List
  • National Society of Leadership and Success
  • Paul Smith's Women's Basketball Captain 10/2022 03/2025
  • Student-Athlete Advisory Committee 08/2024 05/2025
  • Student Government Treasurer
  • Adirondack Scholar
  • USCAA All-Academic

Certification

Independent Travel Planner — Selected Projects

One-Month Europe Itinerary — JFK → Zurich → Interlaken → Athens → Naxos → Santorini → Madrid → Enguera → Barcelona → JFK (May-June 2025)

  • Designed and executed a 30-day solo itinerary across Switzerland, Greece, and Spain, coordinating international flights, trains, ferries, and accommodations.
  • Sequenced mountain, island, and city stays to optimize time and budget while managing contingency plans.
  • Completed a Worldpackers sustainability project in Enguera, Spain, contributing to eco-initiatives and collaborating with local and international teams.
  • Developed strong skills in budgeting, scheduling, problem-solving, and adaptability while navigating new environments independently.

Greece Adventure — Athens, Naxos, Santorini (May–June 2025)

  • Planned and executed a 10-day multi-destination itinerary for a group of four travelers, managing all logistics including flights, ferries, accommodations, and transportation rentals.
  • Balanced cultural exploration, adventure, and leisure to create a seamless and memorable experience.
  • Strengthened skills in coordination, timing, and adapting plans based on weather and local conditions.

9-Day Italy Itinerary — Rome, Florence, Buccine (June 2023)

  • Designed and managed a 9-day itinerary for two travelers, arranging flights, Airbnbs, and train travel between multiple cities.
  • Secured timed-entry tickets for high-demand attractions, including the Colosseum and Vatican Museums, ensuring smooth access and an optimized experience.
  • Navigated Italy’s rail system efficiently, balancing sightseeing, cultural immersion, and rest periods.

References

References available upon request.

Timeline

Guest Services

The Point Resort Relias & Chateaux
07.2024 - 03.2025

Server

Roots Café
05.2023 - 08.2024

Client Success Intern

Cameron Digital Consulting
05.2023 - 05.2024

Real Estate Agent

Griffith Realty Group
06.2022 - 10.2024

Property Manager

Airbnb Manager
05.2022 - Current

Beverage Cart Operator

Saranac Inn Golf Club
09.2021 - 10.2021

Labor/Barista/Server

Wickham Farms
06.2020 - 10.2020

Laborer

Re/Max Properties
06.2018 - 08.2021

Bachelor of Science - Digital Marketing

Paul Smith's College

Bachelor of Science - Business Management

Paul Smith's College

High School Diploma -

Our Lady of Mercy High School