Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

HOLLY BAILEY

Panama City Beach,FL

Summary

Results-focused executive management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning. Reliable and consistently deliver on organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

District Manager | LCAM

RIZZETTA & COMPANY INC.
02.2024 - Current
  • Supervised various portfolios, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations and industry standards by conducting regular audits of each district and HOA best practices.
  • Financial management of District(s) and HOA(s) which include monitoring expenses, managing revenue, and implementing cost saving measures. Prepare and present annual budgets and budgeting workshops.
  • Oversaw successful meetings, coordinating logistics, agendas, meeting minutes, budgets and board packages for board members.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Developed and maintained strong relationships with key stakeholders such as investors, contractors, and local authorities.
  • Collaborated with cross-functional teams on complex transactions involving financing, zoning, permitting, construction management, and asset disposition activities.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Scheduled outside contractors for major and minor maintenance issues.
  • Oversaw renovation projects to enhance property values while adhering to budget constraints and timelines.
  • Streamlined operational processes to improve efficiency, and increase overall performance of managed properties.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Director of Operations | LCAM

SHR&S Resort and COA
01.2020 - 12.2023
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Monitored budget and utilized operational resources.
  • Drove company's expansion into new markets by developing and executing comprehensive operational strategy that addressed local regulatory and market challenges.

Vice President Property Management and Development

J&H Investments, LLC
12.2013 - 10.2019
  • Oversaw the successful renovation and repositioning of a portfolio of properties, resulting in a 30% increase in rental rates and a 95% occupancy rate within 3 months.
  • Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Increased company growth through collaboration with sales and marketing departments.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Represented organization at industry conferences and events.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Directed launch of customer loyalty program, increasing repeat business and customer lifetime value.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Property Manager

DWS Properties
07.2009 - 05.2014
  • Managed a portfolio of properties in several different regions – including the completion of a $5 million USDA construction project for multi-family use.
  • Implemented a preventative maintenance program, resulting in a 20% reduction in maintenance costs and a 30% decrease in tenant complaints related to property conditions.
  • Developed and implemented a tenant retention program, resulting in an increase in lease renewals and a decrease in tenant turnover.
  • Implemented training program that included, leasing, sales, marketing, fair housing, section 8, and customer satisfaction
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Implemented program for military families that were moving to Moody AFB – to have a smooth transition.
  • Prior to 2009 – I worked as a property manager for American Eagle Properties located in Ft. Leonard Wood, MO. I was part of the groundbreaking team when government-based housing changed to privatization. My career in property management began in 2003.

Education

Psychology

Wiregrass Georgia Technical College
Valdosta, GA

Business Administration And Management

Georgia Southern University
Statesboro, GA

Skills

  • Effective team management
  • Organizational strategy development
  • Strategic goal alignment
  • Operational efficiency management
  • Client engagement
  • Multi-site management
  • Collaborative decision-making
  • Operational streamlining
  • Collaborative team management
  • Conflict resolution strategies
  • Policy development
  • Project management

Accomplishments

  • Achieved Hawaii State Merit for volunteer services for military families.
  • Achieved multiple awards for community service initiatives to include better opportunities for single soldiers, family readiness support groups for military families facing deployment.
  • Collaborated with team of 5 in the completion of a multi- million dollar USDA multi-family construction project that had been stalled for various reasons.
  • Decreased turnover rate of employees by implementing internal hiring practices and training programs for promotions and new hires.
  • Developed a social media presence that led to an increase of client acquisitions and customer retention.

Certification

LCAM - Licensed Community Association Manager

CMCA - Certified Manager Community Associations

Notary Public

Timeline

District Manager | LCAM

RIZZETTA & COMPANY INC.
02.2024 - Current

Director of Operations | LCAM

SHR&S Resort and COA
01.2020 - 12.2023

Vice President Property Management and Development

J&H Investments, LLC
12.2013 - 10.2019

Property Manager

DWS Properties
07.2009 - 05.2014

Psychology

Wiregrass Georgia Technical College

Business Administration And Management

Georgia Southern University

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