Holly Bair

Office Specialist

City Of Chesapeake

07.2013 - Current

Coordinated office operations to enhance workflow efficiency and service delivery.
Developed and maintained filing systems to ensure accurate record-keeping.
Implemented process improvements that streamlined administrative procedures.
Trained new staff on office protocols, software applications, and best practices.
Monitored inventory levels of office supplies, ensuring timely replenishment and cost control.
Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
Contributed to successful project completion by collaborating with colleagues on various administrative tasks as needed.
Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Boosted productivity with expert use of office software, including CSR, Accela, MainFrame, Front Counter, as well as other applications.
Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
Enhanced office efficiency by streamlining filing systems and implementing digital document management techniques.
Responded to inquiries from callers seeking information.
Prepared and edited documents to produce precise, accurate and professional communication.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Volunteered to help with special projects of varying degrees of complexity.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Increased customer service success rates by quickly resolving issues.
Proofread and edited documents for accuracy and grammar.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Drafted common document templates to reduce time spent creating documents from scratch.