Holly Bays

Assistant Manager

Big Daddy’s Pizzaria

03.2021 - Current

Oversaw daily operations to achieve performance, quality, and service goals.
Ensured store environment remained clean, safe, and organized to boost customer satisfaction.
Cultivated effective collaboration among team members, enhancing workplace morale.
Monitored cash intake and deposit records to enhance accuracy.
Managed daily cash reconciliations, guaranteeing precise financial reporting.
Enhanced customer satisfaction through swift complaint resolution.
Provided direct support to customers by evaluating their needs.
Conducted routine inventory audits to ensure accurate stock levels.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Provided mentorship to junior team members to enhance their career development.
Generated repeat business through exceptional customer service.
Supported recruitment processes, including interviews, hiring, and onboarding, to maintain staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Handled disciplinary actions with a focus on fairness and respect.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Implemented staff training programs to elevate service standards and knowledge.
Oversaw daily operations to maintain store cleanliness and organization.
Improved customer satisfaction by resolving complaints and inquiries promptly.