Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action. Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Holly Bell
Terre Haute,IN
Summary
Overview
17
years of professional experience
Work History
Hampton Inn By Hilton
Front Office Manager
06.2021 - Current
Job overview
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Coached employees through day-to-day work and complex problems.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored customer service trends and provided insights to management team for further improvement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Delivered performance reviews, recommending additional training or advancements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
FAIRFIELD INN
Guest Service Ambassador
01.2016 - 06.2021
Job overview
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Responded to guest inquiries to maximize guest satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Provided accurate information regarding local attractions, restaurants and activities.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Facilitated and coordinated transportation services for guests.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Answered hotel phones with professionalism and directed calls appropriately.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Maintained high level of professionalism and discretion when dealing with guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with variety of services and local attraction information.
- Managed check-in and check-out procedures for guests.
Clay Community Schools
Instructional Assistant
08.2006 - 05.2016
Job overview
- Applied specialized teaching techniques to reinforce social and communication skills.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Shared important information with students concerning upcoming assignments and tests.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Copied, organized and distributed classroom assignments or other paperwork.
- Maintained safety and security by overseeing students in recess environments.
- Provided support to help students with special needs learn and grow.
- Provided performance feedback to help students understand strengths and areas for improvement.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
- Supported student learning objectives through personalized and small group assistance.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Mentored and tutored individual students needing additional help.
- Provided support during classes, group lessons, and classroom activities.
Education
Indiana State UniversityTerre Haute, IN
from Elementary Education
University Overview
Northview High SchoolBrazil, IN
Diploma
05.1990
University Overview
Skills
- Front Office Management
- Staff Management
- Customer Relations
- Telephone Reservations
- Hospitality Service
- Coaching and Training
- Employee Supervision
- Human Resources
- Microsoft Office
- Customer Service
- Accounts Payable and Receivable
- Exceptional Customer Support
- Customer Service Management
- Training and Development
- Schedule Management
- Operations Management
- Reservations Assistance
- Billing and Invoicing
- Office Supplies and Inventory
- Guest Satisfaction
- Multi-Tasking Skill
- Staff Training
- Leadership and Change Management
Additional Information
Additional Information
Knowledgeable and proficient with M3 accounting system.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The mind is everything. What you think, you become.
Timeline
Front Office Manager
Hampton Inn By Hilton
06.2021 - Current
Guest Service Ambassador
FAIRFIELD INN
01.2016 - 06.2021
Instructional Assistant
Clay Community Schools
08.2006 - 05.2016
Indiana State University
from Elementary Education
Northview High School
Diploma
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