Summary
Work History
Overview
Education
Skills
Timeline
Generic

Holly Bentley

Church Hill,TN

Summary

Proven Scheduling Coordinator at Cora Physical Therapy, adept in strategic planning and staff coordination, enhanced operational efficiency by effectively managing scheduling requests. Demonstrated strong work ethic and problem-solving skills, ensuring seamless clinic operations. Excelled in teamwork, contributing to company growth through meticulous schedule management and staff communication.

Work History

Scheduling Coordinator

Cora Physical Therapy
08.2024 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Communication with staff at multiple clinics
  • Being available to help
  • Staying in touch with staff to insure everything is running smoothly in clinic
  • Keeping up with reports
  • Staying up to date with coverage
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.

Nursing Assistant (PRN)

The Village at Allandale
08.2024 - Current
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

Patient Service Coordinator

Cora Physical Therapy
12.2022 - 08.2024
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Focus on increasing conversion rates
  • Stay up to date on reporting

Medical Records Clerk

Mountain Region Family Medicine
08.2016 - 12.2022
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Supported medical staff by providing organized and accurate medical records.
  • Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.

Overview

9
9
years of professional experience

Education

Health Sciences

Northeast State Community College
Blountville, TN

High School Diploma -

Gate City High School
Gate City, VA
05.2016

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Time management skills
  • Teamwork and collaboration
  • Attention to detail
  • Schedule management
  • Strategic planning
  • Staff coordination
  • Scheduling proficiency

Timeline

Scheduling Coordinator

Cora Physical Therapy
08.2024 - Current

Nursing Assistant (PRN)

The Village at Allandale
08.2024 - Current

Patient Service Coordinator

Cora Physical Therapy
12.2022 - 08.2024

Medical Records Clerk

Mountain Region Family Medicine
08.2016 - 12.2022

Health Sciences

Northeast State Community College

High School Diploma -

Gate City High School

Similar Profiles

CREATE PROFILE
Holly Bentley