Holly Bernhardt
Cassville,WI
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
25
25
years of professional experience
Work History
Restaurant Manager/Chef
Moons Town Pump
02.2023 - 06.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
Assistant Manager
The Original Potosi Saloon
09.2021 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Deli Manager
Okeys Market
10.2019 - 09.2021
- Inventoried food products and associated materials on weekly basis.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed standardized recipes.
- Reviewed prices frequently to maintain profitability.
- Worked with Store Manager to have flash sales to maintain quality and freshness of grocery products.
- Utilized excessive products from the grocery isles.
- Created a catering menu offering a wide selection of food options to meet the needs of the surrounding area.
- Created in house scratch made bakery offerings. Offerings included decorated sheet cakes, upscale decorated cakes, cupcakes, cookies and pastries.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Evening Dining Room Manager
Sinsinawa Dominicans
01.2019 - 09.2019
- Implemented training program for front of house staff to maintain high standards of customer service.
- Designed menus coordinating with catering director on events and special reservations based on guests budget for event.
- Greeted guests, maintained serving lines and volume of food in steam tables.
- Assisted in planning, set up and takedown for special events.
- Utilized any left over food in a timely manner to reduce waste.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw cleanliness of dining rooms and serving areas.
Assistant Dining Manager
Sisters Of Charity BVM
10.2016 - 01.2019
- Designed overall floorplans and coordinated modifications for special occations such as feast days, funerals, and banquets.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled concerns with speed and knowledgeable support to achieve optimal satisfaction.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Assisted in planning, set up and takedown for special events.
- Greeted residents entering the dining halls.
- Assisted dining staff in serving residents who needed extra assistance during meals.
- Oversaw food and beverage ordering.
- Met with food and beverage representatives weekly.
- Prepared talking points for weekly management meeting.
- Led daily huddle with dining staff to ensure communication and clarification for days events.
Bakery Manager
University Wisconsin Platteville
03.2010 - 02.2015
- Supervised and oversaw student staff and student manager program at the Pioneer Crossing location.
- Stepped in as Head Chef for banquets when necessary
- Worked with other members of management to improve Student Chef and Student Manager programs.
- Worked to improve overall training programs for student staff.
- Promoted 3 times while employed at UWP.
- Attended weekly management meetings and meeting with catering manager.
- Arranged yearly Starbucks training with coffee shop employees.
- Worked with menu and recipe building software to maintain costs and inventory.
Executive Catering Chef
Specially For You Catering
01.2006 - 03.2010
- Met with catering clients to decide on menu, specifics of event and review budget allotted for event.
- Met with food and beverage vendors weekly to order for coming events arranged delivery for offsite caterings when possible.
- Adjusted catering staff levels based on service needed for size of event.
- Calculated volume of food needed for each event based on customers reservations, requests.
- Prepped and prepared food for catered events keeping in mind volume and cost of events.
- Planned out prep schedule keeping in mind timing and freshness of chosen food.
- Went over HACCP plan with all staff for each event. Always having plan in place to maintain temperatures while transporting food.
- Developed and maintained positive relationships with customers to enhance service.
Cashier
Okeys Market
06.1998 - 05.2005
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained new cashiers when asked.
Education
Bachelor of Arts - Restaurant And Culinary Management
Le Cordon Bleu College of Culinary Arts - Scottsdale
Scottsdale, AZ08.2015
Associate of Arts - Culinary Business Management
Southwest Technical College
Fennimore, WI05.2008
High School Diploma -
Cassville High School
Cassville, WI05.2002
Skills
- Purchasing and Cost Control
- Employee Performance Evaluations
- Food and Beverage Orders
- Marketing Skills
- Teamwork and Collaboration
- Control Inventory Costs
- Anticipating Problems
- Staff Supervision
Affiliations
- Lions Club Cassville WI 2005 - Current
- Cassville Economic Development Committee
- Cassville Tourism Volunteer
Timeline
Restaurant Manager/Chef
Moons Town Pump
02.2023 - 06.2023
Assistant Manager
The Original Potosi Saloon
09.2021 - 02.2023
Deli Manager
Okeys Market
10.2019 - 09.2021
Evening Dining Room Manager
Sinsinawa Dominicans
01.2019 - 09.2019
Assistant Dining Manager
Sisters Of Charity BVM
10.2016 - 01.2019
Bakery Manager
University Wisconsin Platteville
03.2010 - 02.2015
Executive Catering Chef
Specially For You Catering
01.2006 - 03.2010
Cashier
Okeys Market
06.1998 - 05.2005
Bachelor of Arts - Restaurant And Culinary Management
Le Cordon Bleu College of Culinary Arts - Scottsdale
Associate of Arts - Culinary Business Management
Southwest Technical College
High School Diploma -
Cassville High School
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