Holly Bessire
Midland
Summary
Dynamic professional with extensive experience at Premier Truck Group, specializing in inventory management and customer service. Excelled in warehouse organization and fostering team collaboration, significantly enhancing operational efficiency. Demonstrated expertise in cycle counting and complaint resolution, ensuring optimal inventory levels and customer satisfaction. Proven track record of leveraging verbal and written communication skills to drive process improvements and team performance.
Overview
13
13
years of professional experience
Work History
Inventory Specialist
Premier Truck Group
Midland
07.2019 - Current
- Performed inventory cycle counting and identified discrepancies.
- Coordinated logistics for inventory movement between locations.
- Identified opportunities for process improvement within the organization.
- Coordinated with vendors to ensure timely delivery of goods.
- Utilized inventory management software for tracking and reporting purposes.
- Coordinated inventory, stocking and ordering.
- Responded promptly to customer inquiries regarding product availability.
- Conducted periodic inventories and physical counts of product supplies.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Manage the warehouse team and drivers.
- Manage drivers' routes and dispatching.
- Manage warranty returns.
Shop Supervisor
Premier Truck Group
Odessa
03.2017 - 07.2019
- Dispatch work to technicians.
- Book and close out customer invoices.
- Handled customer disputes.
- Managed the team's technician training.
Warranty Administrator
Premier Truck Group
Odessa
03.2015 - 03.2017
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Assisted in creating standard operating procedures for processing warranty requests.
- Ensured compliance with applicable laws governing consumer protection rights when dealing with warranty claims.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
Service Advisor
Premier Truck Group
Odessa
04.2012 - 03.2015
- Developed strong relationships with customers by providing exceptional customer service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Prepared invoices for services rendered and collected payments from customers.
- Worked with the technicians directly to devise quotes accordingly for the needed repairs.
Education
High School Diploma -
Hobbs High School
Hobbs, NM05-1990
Skills
- Warehouse organization
- Cycle counting
- Shipping coordination
- Cost reduction
- Operations
- Verbal and written communication
- Inventory organization
- Scheduling
- Complaint resolution
- Positive and professional
- Merchandise upselling
- Team collaboration
- CIC Training
Accomplishments
- Winning Woman
- Employee of the Year 2015
Timeline
Inventory Specialist
Premier Truck Group
07.2019 - Current
Shop Supervisor
Premier Truck Group
03.2017 - 07.2019
Warranty Administrator
Premier Truck Group
03.2015 - 03.2017
Service Advisor
Premier Truck Group
04.2012 - 03.2015
High School Diploma -
Hobbs High School
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