Holly Bielfelt
Lakeville,MN
Summary
Experienced healthcare operations and physician support services manager with a background in nursing. Bringing 10 years of experience in managing teams, improving operations, and enhancing patient care. Highly motivated, dedicated, and detailed oriented. Skilled in process improvement, performance management, and communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager, Physician Support Services
Park Nicollet Health Services
01.2022 - Current
- Lead a team of 60 employees across 8 locations, providing guidance and support to ensure efficient operations
- Responsible for the following areas: surgery coordinators, worker's compensation, Epic templating, OR block management, concierge, high-dollar injection scheduling, and frontline receptionists
- Partner with physician director to manage Orthopedic operating room block time, review utilization, and reassign block time as needed
- Epic and OpTime superuser; assist surgeons will surgical case entry
- Experience with billing review, CPT codes, ICD-10, prior authorization, medical criteria
- Manage daily operations, sick calls, staffing challenges
- Partner with surgery leaders, clinic managers, and Physician leaders to improve processes and maintain strong relationships
- Develop and implement strategies to improve documentation and communication across teams
- Collaborate with cross-functional teams to develop and execute process improvement
- Collaborate with financial department to monitor cost centers, budgets, and FTE
- Conduct performance evaluations for team members, identifying areas for improvement and implementing training programs
- Oversee the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provide ongoing coaching and mentoring to team members, supporting their professional development
- Resolve patient complaints or issues promptly
- Provide coverage for clinic nursing; injection clinics
- Analyze workflow processes to identify areas for improvement and implement effective solutions
Business Operations Supervisor
Park Nicollet Health Services
01.2017 - 01.2022
- Management of 20 administrative assistants and surgery coordinators
- Ensured timely support of physicians and patients
- Absorbed additional staff and locations based on business need
- Hired, trained, mentored and motivated employees to maximize team productivity
- Conducted performance appraisals including annual reviews and performance management process
- Created and implemented policies and procedures
- Managed patient complaints
- Collaborated with clinic manager, nursing supervisor, and directors
- Handled sick calls/staffing issues
- Methodist Hospital Orthopedic OR block management
Business Operations Supervisor
Park Nicollet Health Services
01.2014 - 01.2017
- Oversaw daily clinic operations, ensuring the efficient flow of patients and staff productivity
- Managed Clinician schedules, TAFP requests
- Managed a team of clinical and support staff, providing guidance and support for daily tasks and patient care
- Developed and maintained clinic policies and procedures to ensure compliance with healthcare regulations and standards
- Coordinated staff training and development programs, resulting in improved clinical skills and patient care
- Managed inventory of medical supplies and equipment
- Collaborated with medical providers to resolve patient care issues and enhance the quality of care delivered
- Conducted regular staff meetings to enhance communication, address concerns, and implement process improvements
- Trained and mentored new clinic staff, ensuring a skilled and knowledgeable workforce
- Implemented telemedicine services, increasing accessibility for patients and decreasing cost of care
LPN (Licensed Practical Nurse)
Park Nicollet Health Services
01.2005 - 01.2014
Education
Bachelor of Science - Healthcare Administration/Management
St Catherine University
Saint Paul, MN05-2021
Associate Degree in Nursing - Licensed Practical Nurse
Rochester Community And Technical College
Rochester, MN01.2003
Skills
- Leadership (10 years)
- Performance management (10 years)
- Nursing (10 years)
- Conflict resolution
- Change management
- Recruiting and hiring
- Communication skills
- Relationship building
- Operations management
- Project management
- Epic Superuser
- Prior Authorization
- Insurance policies
- Process Improvement
- Staff management
Certification
- BLS Certification
- LPN
Timeline
Manager, Physician Support Services
Park Nicollet Health Services
01.2022 - Current
Business Operations Supervisor
Park Nicollet Health Services
01.2017 - 01.2022
Business Operations Supervisor
Park Nicollet Health Services
01.2014 - 01.2017
LPN (Licensed Practical Nurse)
Park Nicollet Health Services
01.2005 - 01.2014
Bachelor of Science - Healthcare Administration/Management
St Catherine University
Associate Degree in Nursing - Licensed Practical Nurse
Rochester Community And Technical College